Senior HR Associate (QA), GS-7, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education. More about G-7 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

How can you make a difference?

The Senior HR Associate (Administration), GS-7 reports to the Human Resources Officer at P2 level.

Under the overall guidance of the Chief Human Resources (Administration), the Senior Human Resources Associate (Quality Assurance) will be responsible for strengthening oversight over the internal processing at the GSSC, including a new component of service quality assurance, to ensure our HR services are performed efficiently in compliance with UNICEF HR policies, procedures and internal SOPs.

In addition, to the role of compliance, the incumbent will also monitor processes, follow up on suspicious transactions, issue reports on trends from data analysis and raise awareness of potential fraud risk.

This role will not have supervisory responsibility and complement the work done by the Subject Matter Expert (SME) function.

Compliance

• Define Quality Assurance (QA) program and quality guidelines.
• Perform quality audits and statistical sampling for quality control testing.
• Conduct QA reviews on Transaction Processing, ensuring full compliance with SOPs.
• Complete SOP risk analysis.
• Ensure that comprehensive documentation is in place on which to base compliance review.
• Ensure that the risk framework is updated and representative.
• Evaluating process and system improvements.
• Work closely with Stakeholders keeping them informed of findings and follow up actions required.
• Prepare monthly QA report with the trends and analysis that highlight issues identified or unresolved and present to Chief HR-Admin, as well as to the respective Stream Leads.
• Identify specific areas for quality review such as case handling, client communication, knowledge articles, training material, etc.

Monitoring

• Develop testing and assessment procedures that are uniform throughout the organization.
• Review all key data elements in representative samples of transactions to identify non-compliant and suspicious transactions
• Regularly identify gaps in application of policies and procedures
• Based upon testing results, Review and update risk register and risk framework

• Design and test reports for QA purposes only related to risk and quality monitoring

  Risk Management & Governance

• Recommend system and process changes to reduce risks

• Recommend areas for improvement in knowledge sharing and capacity building to improve compliance
• Ensure the QA recommendation tracker is reviewed and updated on monthly basis with the Stream Leads.

Fraud Detection Programme (Detective Reporting)

• Conduct Risk Assessment and Fraud Prevention Analysis.
• Utilize data analytics methods (detective control analysis – see such as variance analysis, verification procedures (completeness and accuracy) to validate fluctuation in data is reasonable and highlight unexpected anomalies requiring further investigation.
• Request supporting information and evidences from random chosen staff members to compliment the ‘self-certification’ model of business within UNICEF for specific HR entitlements or allowances.
• Produce detective control reports.
• Work closely with Stakeholders keeping them informed of findings and follow up actions required.

Additional duties, as required

• Support the QA function at Human Resources (Administration) and the overall section as required
• Backstopping colleagues in the team during their leave

To qualify as an advocate for every child you will have…

• Completion of secondary education (i.e. high school diploma) is a minimum requirement.
• University level courses in human resources and/or business administration is desirable.
• Advanced knowledge in the Microsoft Suite of Products (including MS Word, MS Excel & MS PowerPoint) is required.
• Minimum of seven (7) years of relevant work experience in human resources is required. A completed university degree from an accredited institution will be counted towards the minimum work experience requirements.
• Technical knowledge and skills specifically in the areas of data analysis, trend monitoring, reporting mechanisms, and data presentation would be highly desirable.
• Expertise in running checks and controls on business transactions and processes is an advantage.
• Knowledge and experience in risk analysis of business process is desirable.
• Previous hands-on experience in planning, organizing and delivering administrative support services is highly desirable.
• Work experience with a development organization is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.
• Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
• Knowledge of the local language of the duty station is an asset.

A hybrid selection approach may be applied during the assessment process, depending on the nature of eligible applications.

During this recruitment process, first priority will be given to internal UNICEF candidates. External candidates will only be considered if no internal candidate was found suitable.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements.

UNICEF does not facilitate MFA accreditation for locally recruited staff.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability and the following core competencies:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Works collaboratively with others

View our competency framework at:

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNICEF is committed to promote the protection and safeguarding of all children.