Senior Field Assistant

Overview

Support implementation of field tasks for refugee response.

You have:

• Strong experience in outreach, communication and counselling to refugees
• Experience in field-related activities in camp setting
• Knowledge of cash assistance programs is desirable
• Excellent proficiency in speaking and writing in both English and Arabic language is essential
• Relevant UNHCR experience in field related activities in camps and out of camps setting
• Strong interpersonal skills and the ability to work in a multi-functional team under sometimes challenging conditions

Deadline for Applications

March 10, 2026Hardship Level (not applicable for home-based)

BFamily Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA5Target Start Date

2026-04-01Terms of Reference

Operational Context The Field Unit of Irbid supports the refugee response for about 80,000 refugees, mostly Syrians, living in host communities across Irbid, Ajloun and Jerash Governorate. The Field Unit reports to the Sub- Office Mafraq and operates with strong technical support from the Country Office (CO) to implement the operational response. The Field Unit Irbid (FU) consist of 4 staff, including this position, with the responsibility of maintaining the collaboration and coordination with the implementing and operational partners as well as the local authorities and local organizations network. The FU will also ensure the regular contact with refugees to identify needs, trends and provide counselling. Under the supervision of the Assistant Field Officer, the Senior Field assistant will support the implementation of field tasks in both out of camps and camp setting in the entire area of coverage of FU Irbid, that include outreach, counselling at helpdesk, follow up on cash assistance delivery, monitoring and delivery of assistance in camp. This incumbent will also support the transition and continuity of the response after the reduction of the UNHCR footprint in Irbid The operational environment is dynamic, with a mix of office-based and field-based tasks within urban, rural, and camp settings to be implemented within a small team with the support of other UNHCR offices.

Desirable Candidate Profile - Strong experience in outreach, communication and counselling to refugees - Experience in field-related activities in camp setting - Knowledge of cash assistance programs is desirable - Strong interpersonal skills and the ability to work in a multi-functional team under sometimes challenging conditions. - Excellent proficiency in speaking and writing in both English and Arabic language is essential. - Knowledge of the operational context is an asset

- Relevant UNHCR experience in field related activities in camps and out of camps setting.Standard Job Description

Senior Field Assistant

Organizational Setting and Work Relationships The Senior Field Assistant is normally supervised by the (Senior) Field Officer/Associate and performs a variety of functions related to Field activities within the office. The supervisor defines work processes and provides regular advice and guidance. The incumbent keeps frequent internal contacts with staff members in the same duty station to exchange information and with the external contacts generally with officials of national and international institutions, leaders of the refugee community, local population and/or Implementing Partners (IPs) on routine subject matters under the direction of the supervisor.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties - Assist in monitoring the implementation of UNHCR programme including the delivery of all assistance items and monitoring of infrastructure. - Assist in administrative tasks as required such as preparation of reports and meeting authorized personnel and assisting them during field missions. - Act as interpreter in the exchange of routine information, contribute to related liaison activities and respond directly to routine queries. - Collect data and other information relevant to UNHCR and report to the supervisor accordingly. - Keep regular contacts with local authorities and implementing partners as requested by supervisor. - In coordination with implementing partners, assist in the reception, registration and provision of assistance to persons of concern to UNHCR. - Follow up, on a regular basis, the overall situation of persons of concern in camps and other areas where they have been accommodated and report accordingly. - Liaise with local authority counterparts, partners and populations of concern. - Direct incidents and problems to the supervisor when they cannot be resolved at their level.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses Business Administration Law Political Science (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Not specified

Desirable Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills *IT-Computer Literacy CO-Drafting and Documentation CL-Multi-stakeholder Communications with Partners, Government & Community (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

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Desired Languages

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Additional Qualifications

Skills

CL-Multi-stakeholder Communications with Partners, Government & Community, CO-Drafting and Documentation, IT-Computer LiteracyEducation

Certifications

HCR Learning Program - UNHCRWork Experience

Other information

Candidates might under go a written testThis position doesn't require a functional clearance Remote

No

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Potential interview questions

Added 3 months ago - Updated 3 months ago - Source: unhcr.org