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**Are you ready to change lives and save the lives of the world's most vulnerable people?

If yes, this opportunity is for you!**

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Job Title: SCOPE Operations Associate

Type of Contract: Service Contract

Job Grade: SC6

Duration of contract: 12 Months

Duty Station: Cox's Bazar

Nationality: Bangladeshi only

Monthly Net Salary: BDT. 114,638

No of Position : Two (2)

DEADLINE FOR APPLICATIONS

Thursday, 06 February 2022, 23:59 GMT

This vacancy announcement is for Bangladeshi Nationals. Only short-listed applicants will be contacted.

To be considered, interested candidates are encouraged to apply through the WFP careers website: LINK

KEY ACCOUNTABILITIES (not all-inclusive)

SCOPE is WFP’s Beneficiary and Transfer management platform that supports the WFP programme intervention cycle from beginning to end. Under the overall responsibility of the SCOPE Operations Officer, the incumbent will be responsible to contribute to the implementation of SCOPE and managing SCOPE activities for WFP in Bangladesh. This includes advice and support to WFP team in the field and cooperating partners for operations, decisions, and other relevant guidelines with frequent missions to areas of implementation The SCOPE Operations Associate will be assigned the following duties -

1. Support the day-to-day activities of the Team including supervision of the ongoing operations and activities such as Beneficiary data management and distribution. 2. Carry out baseline assessments and track business requirements to ensure efficient management of change. 3. Identify functionality gaps arising from deep field operational requirements and suggest improvements to methods and processes to support the continuous improvement of operation and services. 4. Test and analyze IT solutions in relation to SCOPE and document the match against business requirements for quality and accuracy 5. Analyze beneficiary database updates and ensuring the data quality is maintained. 6. Monitor and analyze performance trends of IT and digital activities and propose improvements and optimization of resources. 7. Establish and maintain close partnerships with stakeholders to effectively meet their needs. 8. Identify commonly recurring issues for assistance and provide advice on how those can be prevented or minimized through training, user awareness, changes in configuration. 9. Provide second level support for the Beneficiary Service Desk to ensure calls from beneficiaries are attended to and organize the beneficiaries complain, feedback, incidents, and inquiries in a form of report to management. 10. Support the end-to-end Beneficiary data management, project/intervention setup, SCOPE Mobile registration Application, Assistance cards printing and support POS operations. 11. Perform other related duties as assigned.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in IT, CSE or other disciplines is required. Masters or equivalent will be an advantage. Experience: At least 5 years of experience with 3 years of experience in in IT, Beneficiary data management tools or Relevant Fields in humanitarian response is required.

Ideally the staff member should have experience in: • Has progressive experience in Beneficiary data management tools/system, information systems and/or business systems implementation and Programme implementation • Experience in implementing SCOPE database and transfer mechanism is added advantage. • Has experience in service provision and support Desirable Knowledge & Skills: • Awareness of overall IT governance structure and system architecture development to support processes and assist in design of interaction between systems. • Demonstrate continuous updates of knowledge about new technologies and product modifications. • Understand and follow established standards and protocols for service excellence in IT operations to maintain quality of delivery and high levels of customer satisfaction. • Exhibit detailed understanding of customer IT requests to effectively address and manage internal customers ‘needs including identification of recurrent issues to propose long-term solutions. • Ability to develop and maintain relationships with a range of individuals to provide a high-quality support service. • Good communication skills required to give and receive information and work with a variety of individuals. • Ability to prioritize, multi-task, coordinate workloads, and work under pressure to meet deadlines. • Ability to be creative yet analytical with a logical mind and an eye for detail. • Ability to work unsupervised and under own initiative Languages: • Excellent knowledge of written and spoken English. Knowledge of local language will be an advantage

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. WFP provides life-saving assistance to more than 850,000 Rohingya refugees and over 300,000 most vulnerable households in the local communities. WFP implements a range of programmes including integrated food and nutrition assistance, school feeding activities, emergency preparedness, and tailored livelihoods programme to support the most vulnerable population.

ABOUT WFP

The United Nations World Food Programme is a leading organization delivering food assistance and working with communities to improve nutrition and build resilience. We also support governments of developing countries in their efforts to eliminate hunger and malnutrition by addressing the underlying causes and disparities in access to food and good nutrition to ensure that no one is left behind in line with the Agenda 2030, Sustaining Peace and Agenda for Humanity. WFP is particularly focused on Goal 2 (Zero Hunger) and Goal 17 (Partnerships). Delivering on our mandate of Zero Hunger requires us to have a diverse, inclusive and gender-balanced workforce.

The 2020 Nobel Peace Prize awarded to WFP is recognition that ending hunger is a critical first step towards global peace. WFP recognizes that one of the greatest contributions it can make to humanity is to provide a voice to the 690 million hungry people in the world. The Nobel Peace Prize gives us a platform to make their needs heard and to mobilize support for the assistance they need.

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The United Nations World Food Programme is a leading organization delivering food assistance and working with communities to improve nutrition and build resilience. We also support governments of developing countries in their efforts to eliminate hunger and malnutrition by addressing the underlying causes and disparities in access to food and good nutrition to ensure that no one is left behind in line with the Agenda 2030, Sustaining Peace and Agenda for Humanity. WFP is particularly focused on Goal 2 (Zero Hunger) and Goal 17 (Partnerships).

The 2020 Nobel Peace Prize awarded to WFP is recognition that ending hunger is a critical first step towards global peace. WFP recognizes that one of the greatest contributions it can make to humanity is to provide a voice to the 690 million hungry people in the world. The Nobel Peace Prize gives us a platform to make their needs heard and to mobilize support for the assistance they need.

Female applicants and individuals with disabilities are encouraged to apply. WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.