ICT Technical Assistant Bangladesh Cox's Bazar (Bangladeshi National Only)

IT & Telecom

Overview

Ensure smooth operation of ICT infrastructure and provide reliable support.

You have:

• Bachelor’s degree in computer science or information technology.
• Minimum of 2 years of progressive technical experience in IT infrastructure, network administration, and hardware troubleshooting.
• One/several courses in ICT knowledge is a plus (CCNA/MCP, MTCNA, MS Office 365, Cyber Security).
• Previous experience working in complex and volatile contexts.
• Good knowledge of English and Bangla, both written and verbal.
• Working experience with Office365/Microsoft SharePoint is a plus.
• Working experience with Microsoft Power Apps is a plus.
• Responsibility, independence, attentiveness, ability to handle stress, diligence.
• Planning and delivering results
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

What we are looking for:

Short Description:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. It operates across both new and protracted crises in 40 countries.

NRC specialises in five core competencies: counselling and legal assistance (ICLA), protection from violence, education, shelter and settlements, and water, sanitation, and hygiene (WASH). These specialised areas enable NRC to respond effectively to the diverse needs of displaced populations.

NRC began operations in Bangladesh in 2018 and continues to support Rohingya refugees and vulnerable Bangladeshi communities affected by climate change and displacement.

NRC Bangladesh currently implements programs across camps and unions in Ukhiya and Teknaf, with interventions in education, Information, Counselling and Legal Assistance (ICLA), shelter, WASH, and protection. In the Rohingya camps, the NRC manages learning centres, ICLA, and WASH hubs.

Qualifications

Competencies****:

1. Professional competencies:

Context/ Specific skills, knowledge and experience:

• Bachelor’s degree in computer science or information technology
• Minimum of 2 years of progressive technical experience in IT infrastructure, network administration, and hardware troubleshooting.
• One/several courses in ICT knowledge is a plus (CCNA/MCP, MTCNA, MS Office 365, Cyber Security)
• Previous experience working in complex and volatile contexts
• Responsibility, independence, attentiveness, ability to handle stress, diligence.
• Working experience with Office365/Microsoft SharePoint is a plus
• Working experience with Microsoft Power Apps is a plus
• Good knowledge of English and Bangla, both written and verbal

2. Behavioural competencies:

• Planning and delivering results
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

What we offer:

• Duty Station: Cox’s Bazar.
• Contract duration: 12 months
• Number of positions: 01
• Travel: 50% in Cox’s Bazar District.
• Grade 04 in NRC’s Salary Scale; monthly Gross Salary is 60,249 BDT, with accompanying terms and conditions. NRC offers an excellent compensation and benefits package. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, end-of-service benefit, Contributory provident fund, maternity allowance, Nursery/Childcare allowance, various types of leaves (Annual, casual, maternity, paternity, etc.)
• NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important information about the application process

• Internal candidates: log in with your official NRC email address or click on Opportunity Marketplace.
• This position is open to Bangladeshi Nationals only.
• When creating your profile, include your full name as per your passport/NID.
• Apply by completing all the system-required fields of your experience, employment history, and education in your application.
• Ensure you attach your latest CV.
• Submit your application and CV in English.
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. NRC is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and you meet most, but not all, the requirements, we encourage you to apply anyway.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.
• We welcome applications from qualified and interested candidates, particularly local candidates for the job location. Qualified female candidates are encouraged to apply. Candidates are encouraged to apply early as applications may be screened prior to the vacancy deadline.
• Incomplete applications will not be considered.
• Unsolicited applications not related to this specific job advertisement will not be considered.

Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC works in Cox’s Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and assistance community committed to human dignity.

Learn more about NRC here

Responsibilities

Roles and responsibilities:

The ICT Technical Assistant is responsible for ensuring the smooth operation of ICT infrastructure and the provision of reliable technical support to staff. The role includes monitoring and maintaining network systems, troubleshooting connectivity and hardware issues, and delivering hands-on support for computers, printers, communication devices, and other ICT equipment.

The ICT Technical Assistant also assists with system maintenance, user account support, and the implementation of ICT standards and procedures. In addition, the position is responsible for identifying equipment and technology requirements, preparing and raising procurement requests for new ICT equipment and services, and coordinating with the procurement team to ensure timely acquisition and replacement of ICT assets. Through proactive monitoring and responsive support, the role contributes to maintaining efficient and secure ICT operations across the office.

The purpose of the position is to manage and assist in day-to-day implementation of the ICT support functions/ responsibilities and ensure the stable and smooth daily functioning of ICT equipment/systems under the supervision of the ICT Coordinator.

Key Specific responsibilities:

• Ensure all NRC users adhere to global NRC ICT policies and procedures.
• Be responsible for and maintain accurate ICT registries: registry of ICT assets, license registry, etc.
• Keep all the information up to date (license keys, license expiration, etc.).
• Follow and inform the line manager in advance about the expiration of licenses and the need to purchase new ICT assets, and ensure a timely procurement request for the new licenses/assets.
• Keep the Asset list and all other registries updated and provide tags for the newly purchased assets.
• Ensure records of all incoming and outgoing ICT Assets in the relevant registries.
• Ensure installation and maintenance of protection software and services (anti-virus software, firewalls, etc.).
• Ensure the smooth and stable operation of ICT equipment (laptops, desktops, printers, network equipment, etc.) and resolve hardware and software problems as quickly as possible.
• Ensure the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in the office and other premises rented by NRC.
• Conduct regular visits and check-ups of IT equipment across various NRC offices.
• Regular follow-up for NRC’s standard antivirus data updates and license renewal.
• Encourage users to raise tickets for any ICT issues.
• Immediately report losses, damages, or discrepancies to the Line Manager.
• Immediately report all potential fraud cases to the Line Manager.

Apply now

Potential interview questions

Added 2 days ago - Updated 53 minutes ago - Source: nrc.no