Salesforce Administrator

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development. UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization UNOPS values its people and recognizes the importance of balancing professional and personal demands

Background information - ITG

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

Functional Responsibilities

UNOPS Strategic Plan sets an ambitious course to explore digital transformation, generating tangible benefits for countries and people in need. As a first step on the journey, UNOPS has acquired Salesforce as a Platform and is now looking for a proactive Salesforce Administrator that will help us on the journey and continually enhance the platform as we move forward.

Reporting to the Platforms Lead, the Salesforce Administrator will work with a variety of stakeholders to define system requirements and customise the platform in order to get the most out of Salesforce technology to support UNOPS mandate and strategy.

The ideal candidate is a self-starter who is passionate about Salesforce technology and who can recognize and make process improvement recommendations. The Salesforce Administrator is responsible for managing the UNOPS Salesforce instance, including systems configuration, maintenance/upgrades, end-user training and data integrations and will perform the following functions:

1. Administration of the Salesforce Platform - Responsible for administration and support of the Salesforce platform, including user setup, profiles and roles configuration, customization of objects, fields, record types, page layouts, workflows, validation rules, etc - Responsible for updates to the Salesforce instance, including upstream and downstream system integration, by maintaining a structured backlog, supporting development, and data migration efforts - Manage data imports, database de-duping and cleanup. - Maintain regularly circulated reports and dashboards and ensure data quality of all supporting data through data hygiene data cleansing protocols - Serve as key subject matter expert and point of contact for any Salesforce technical issues - Resolve issues as they arise in the Salesforce software

2. Salesforce development - Respond to Salesforce user requests and assist with developing solutions to address business needs - Provide technical recommendations about best approach to develop features on Salesforce - Handle configuration changes, including Flow, fields, page layouts, record types, custom settings, dashboards and reports - Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.

3. User management - Maintain user roles and profiles, including new user setup/deactivation, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security). - Be the main point of contact in onboarding new employees and leadership onto the sales platform, developing refresher training and educational support as needed

4. Knowledge Management - Assist in training new users, and grow the Salesforce.com skill set across the organization - Create and maintain documentation for users, processes, approval processes, and workflow - Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers - Remain current on Salesforce best practices, technologies, and certifications

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education - Master’s Degree, preferably in Computer Science, Information Systems or other relevant discipline is required. - A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a master's degree. - Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree.

Experience - Minimum 5 years of experience working with IT platforms including a minimum of 2 years of experience as a Salesforce Administrator - Strong understanding of the Salesforce platform and its various components is required - Extensive experience with Salesforce customization and configuration, including: custom objects, flows,workflow and validation rules, triggers, permissions and sharing, and reporting is required. - Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules) is required - Experience with data management, including data imports and exports is required. - Proficiency in data analysis, analytics, and tech-oriented problem solving is required - Experience from understanding and articulating complex requirements is a must - Strong experience prioritizing and managing multiple projects simultaneously is required as well as proven experience building relationships with stakeholders at all levels.

Language requirements - Full working knowledge of English is essential. - Knowledge of another official UNOPS language is an asset

Certifications

Professional certificate as a Salesforce Certified Administrator is highly preferred

Contract type, level and duration

Contract type: International Individual Contractor Agreement Contract level: IICA 2 / ICS 10 Contract duration: One year (12 months) initially, renewable subject to satisfactory performance and availability of funds

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.