ROSTER - IT Operations Associate - SC6 - Multiple Positions

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food-insecure Afghans, including women and children, and families affected by conflict and natural disasters. In the approved Country Strategic Plan (2018-2022), WFP Afghanistan is well placed to provide comprehensive support to the country in achieving Zero Hunger by 2030 via its six closely interrelated outcomes, which range from emergency response to livelihoods creation, as well as nutrition Programmes based on a life-cycle approach, and the strengthening of national food systems.

The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. We are the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

ORGANIZATIONAL CONTEXT

As WFP continues to standardize beneficiary information management and electronic benefit transfers, there is a need for specialized personnel with a command of the IT solutions involved as well as the underlying business processes. The incumbent will be required to coordinate the successful implementation of systems and processes to meet country office beneficiary information management, delivery mechanisms and transfer modality business and technical needs in steady state and emergency operational environments. At this level, job holder is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgement to use judgment in dealing with unforeseen problems daily; the purpose of this job is to develop, maintain, test and implement IT solutions in line with business requirement.

Furthermore, the jobholder is typically expected to develop part of the database and provide end-users technical support after delivering the IT Solutions in line with business requirements.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

- Liaison with the Country Office and SCOPE team members to ensure that country Office IT requirements are addressed in the implementation. - Coordinate all communications to stakeholders (users, product development, Technical support etc.) on implementation progress. - Provide training and advice to clients, corporting partners and end-users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work. - Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports to identify and recommend solutions. - Manage the implementation of new standard applications to provide WFP staff with the tools they need to perform effectively. - Work with groups in IT service delivery and other staff to understand needs and support integrated IT support services. - Identify SCOPE requirements (functionality, modularized equipment needs, staff etc.) for implementation and working with relevant teams to provide resources. - Coordinate configuration and deployment of SCOPE equipment and services to support beneficiary registration, enrolment into food assistance Programmes, distribution planning, distribution, reconciliation, and reporting. - Participate in capacity building initiatives to build country office IT and other business unit expertise on the use of SCOPE. - Ensure that controllers and data subjects are informed about their data protection rights, obligations and responsibilities and raise awareness about them. - Contribute to installation, configuration, and customization of IT systems and integration and immigration of data between systems, ensuring compliance with WFP's IT standards, guidelines, and procedures. - Consider humanitarian and partnership principle while dealing with partners and other UN agencies. - Preparing, contribution and drafting of ICT documentation including, but not limited to APP (Annual Performance Plan), DRP, SOPs, MoUs, NFRs, System manuals and directives. - To ensure staff have access to the required ICT services and products both on Intranet and Internet 24/7. - Handle queries or complaints on request by institution, the controller or person, according to the WFP protection policy. - Ensure all data exchanges follow the global Data protection rule and regulations.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s in computer science, Information Technology, or Computer Application is required.

Experience: Five or more years of progressive experience in ICT, data management and software services/support delivery.

Language: Fluency (level C) in English language, plus Pashto and/or Dari, preferably both.

Knowledge & Skills:

• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Has experience project managing small country level IT initiatives.
• Has coached, trained and mentored junior staff on building their technical capabilities.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Knowledge of safety precautions
• Ability to inspect and evaluate equipment/appliances and resolve malfunctioning quickly with other ICT staff.
• Ability to carry out the installation of the ICT equipment/appliances expertly and sometimes under difficult and awkward physical circumstances.
• Ability to multi-task and respond simultaneously and in a timely fashion to job requirements.
• Ability to communicate clearly both orally and in writing and draft various correspondence.
• Ability to work in a multicultural environment.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

- Has successfully performed the installation or testing of new hardware for improving or upgrading system performance, such as servers, VSAT, Firewall, Switches & Access points. - Has proven experience analyzing server management, complex network management, IT and Telecom system management in emergencies. - Has gained additional exposure building relationships with the business counterparts on key IT initiatives. - Has explained to colleagues the overall IT governance structure and system architecture. - Has been part of an IT project team and has participated in project planning activities. - Has supported IT colleagues in the development of systems and applications needed to fulfil business requirements. - Has assisted with preparation of reports on IT/TC trends, activities, investments and costs. - Having experience in VSAT setup, configuration, and management GVF (Global VSAT Form) Certification will be advantageous. - Proven knowledge and experience in Server Services management (AD, DNS, DHCP, NTP, RODC, FTP and Microsoft Office 365) and proven experience in ESXi and VMware and certification will be advantageous.

TERMS AND CONDITIONS

Position Title: IT Operations Associate Grade: General Service - Level 6 (SC6) Contract: Service Contract (SC) - 12 months RENEWABLE Duty Stations: Kabul, Herat, Mazar, Kandahar, Jalalabad, Faizabad

Number of Positions: 6 (Six) Salary: Competitive remuneration package Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

WFP Work Envirionment WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.

DEADLINE FOR APPLICATIONS

Monday, 22 November 2021

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Female applicants and individuals with disabilities are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.