Responsive Information Manager, Mae Sot

Job Description

Background/IRC Summary: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi and Mae Hong Son provinces. Protection and Empowerment Program composed of Protection and Legal Sector, Women Protection and Empowerment Sector, Livelihood Sector, Emergency Response and DRR sectors. Implementation of Protection and Empowerment program work with refugee in 7 refugee camps and other group of displace populations along Thailand and Myanmar border on both sides and marginalized population in southern of Thailand to achieve Safety, Power, and Economic Wellbeing outcome of the IRC Strategy100.

Job Overview/Summary: Responsive information is key protection intervention of the IRC Thailand aims to increase awareness and ability to make decision for targeted beneficiaries. Under the direct supervision of the Deputy Coordinator for Durable Solution and Program, the Responsive Information Manager will lead in implementation of responsive information component of IRC Thailand Protection and Legal Program including designing information package and facilitate/co-facilitate responsive information activities. The Responsive Information Manager will provide technical support to camp base assistance in relation to a responsive information activity, coordinating with relevant organization in all project areas of Protection and Legal Program.

Major Responsibilities: 1. Program implementation - Service lead in technical support to camps base assistance in all project sites in coordination with Deputy Coordinator for Durable Solution and Program to ensure all relevant staff implement responsive information for are equipped on skill and knowledge to implement responsive information activities in line with project strategy. - Serve as lead in developing contents and information package for responsive information activities. - Serve as focal person to establish channel to disseminate information and maintain functioning of exiting information channels. Propose initiative to increase one-way and two-way communication channel to maximize outcome to the project. - Work closely with Program Quality Team in designing information management process on information need assessment and other information exercises contributing to responsive information. Working closely with Program Quality team in implement IRC Client Responsive Mechanism and leading to adjusting responsive information activity to address client feedback. Ensure Responsive Information activities implementing in line with Protection - Information Management Principle and promote awareness of camp base assistance in Protection Information Management in relation to Responsive Information. Work closely the Deputy Coordinator for Durable Solutions and Program in piloting Sign Post project. 2. Program Management - Direct supervise Senior Responsive information Officer for MHS and information sharing and training CBAs in Tak, TH and BDY; mentor the direct-report staffs, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and provide documented annual and mid-year performance reviews. - Assisting and contributing information to Deputy Coordinator for Durable Solution and Program on proposal development relates to Responsive Information. - Lead and work closely with Senior Responsive information Officer for MHS and information sharing and training CBAs in Tak, TH and BDY to develop workplan to be inline of the project proposals, SAP and review and adjust when the situation and context are changes. - Lead and work closely with Senior Responsive information Officer for MHS and information sharing and training CBAs in Tak, TH and BDY to develop spending plan, review and monitor closely to ensure budget will spend accordingly to the plan, and in the best use of value. - Work closely with Deputy Coordinator for Durable Solution and Program, M&E Manager and Information Management Manager in development of donor reports and other reports relating to information responsive and information sharing activities. 3. Partnership Management - Assisting Deputy Coordinator for Durable Solution and Program to identify partners to support responsive information activities. - Taking lead in coordination with partners in sharing capacity and addressing technical requirement of partners.

Coordination, representation, and advocacy - Establish linkages and maintain close cooperation with Refugee Leaders, Thai and Camp authorities, UNHCR, NGOs and CBOs and other relevant organizations/persons on responsive information and information sharing by working closely with Deputy Coordinator for Durable Solution and Program and relevant sector leads and Senior Management Team. - Represent and advocate the work of responsive information, information sharing and other Protection and Legal Assistance Center and IRC by attend meeting, workshop, or events by work closely with Protection and Legal Coordinator and SMT

Key Working Relationships: Position Reports to: Deputy Coordinator for Durable Solution and Program (MST)

Position directly supervises: Senior Responsive information Officer for MHS and information sharing and training CBAs in Tak, TH and BDY

Indirect Reporting: Protection and Legal Coordinator

Other Internal and/or external contacts:

Internal: Deputy Coordinator for Access to Justice, Senior Community Protection Managers, Other team member of Legal Assistance Center Program, Health programs, WPE programs, Livelihood Programs, RSC Programs, Program Quality Team, Technical/Program Coordinators; Finance Department; Human Resources Department; Logistics/Supply Chain as well as relevant reginal and Global TA. External: UNHCR, local government authorities e.g., camp commander, Camp Committee, Justice Committee, Camp Security, NGOs and CBOs;

Qualifications

POSITION REQUIREMENTS (Candidate selection will be based on the criteria described below.) Education :University degree in relevant fields

Work Experience and/or Demonstrated Abilities :

- At least 5 years of direct experience in Protection and training for displaced people or people of diverse ethnic backgrounds

- Experience and knowledge in developing information content and experience in safe and secure information sharing management on social media channels. - Experience in designing training modules, information sharing tools and activities for the displaced people or people with diverse ethnic backgrounds. - Experience on project and human resource management

Skills : - Excellent interpersonal, communication and training skills - Ability to handle multi-tasks and sensitive issues. - Effective project management skills desirable - Ability to deal with traumatized people in an effective and compassionate way. - Computer literate

Language(s) : Fluent in Burmese, Karen, and good command in English; working knowledge of Thai is an advantage.

Other :