Reporting Senior Officer

Contract

This is a LICA Specialist-9 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 2 years of experience, depending on education. More about LICA Specialist-9 contracts.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - BSSC

The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.

For young professionals, a job within UNOPS BSSC offers the opportunity to enter the United Nations system via crucial back office service delivery in an engaging and development-focused work environment as part of a dynamic and effective UN entity. BSSC jobs offer a platform of learning and exposure to UNOPS' operations and the greater UN system.

Background Information - Job-specific

Reporting to the BSSC Payroll Manager in daily operations as well as the ICT Enterprise Reporting Lead, the Reporting Senior Officer will be required to design and implement data architecture to support data structures optimized for reporting and analytics. The incumbent is expected to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

The Reporting Senior Officer promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations and contributes to the maintenance of high staff morale through effective supervision and leadership of the BSSC reporting team. He/she works in close collaboration with the BSSC units and ITG to ensure reporting needs are successfully managed.

Functional Responsibilities

Summary of Key Functions:

1. Supervision of BSSC Reporting Team
2. Ensures timely Report development and change requests
3. Creates and maintains corporate datasets within the reporting platform
4. Supports BSSC with ad hoc reporting needs

5. Knowledge building and knowledge sharing

   1. Provides supervision to the BSSC reporting Team focusing on achievement of the following results:

• Guidance and supervision to the Reporting Team
• Highly motivated personnel thriving in their work

• Efficient and high quality service to clients according to established service targets

  2. Ensures timely report development and change requests

• Supports report implementation and report change requests with regards to HR, Payroll, Supplier, Finance and Accounting data

• Provides highly specialized support to stakeholders, facilitates data-modelling sessions, understands business requirements and writing technical requirements, at all times applying ICT standards and best practices for reporting elements
• Arranges for professional implementation of data architecture standards and services
• Implement Stored Procedures, Functions and Views in oneUNOPS database and data warehouse using SQL Server Transact-SQL
• Builds reports using SQL, Cubes, MDX, Excelerator and UNIT4 Agresso Smart Client
• Supports design reviews of solutions with structured and unstructured data covering data integration, data flow, data warehouse, and business intelligence.

• Supports users on reports and data issues from system errors, analyze, and coordinate with ICT business analyst and ICT data reporting team to fix the issues

  3. Creates and maintains corporate datasets within the reporting platform

• Develops and manages HR, Payroll and Supplier datasets and reports in Google BigQuery, and other datasets as required.

• Oversees the development and migration of BSSC reports, and other FA reports when required, from development, UAT and production environment
• Oversees and resolves complex reporting issues and bug fixes escalated to BSSC
• Ensures KPIs and targets related to reports development and bugs/defects resolution.
• Provides technical design and solutions related to other BSSC reporting needs (e.g. Laserfiche)
• Identifies data issues from human errors and works with users to conduct root cause analyses and resolve issues
• Develops and maintains the SSC Dashboard

• Provides advice and assistance to the SSC Data Steward and supports related corporate projects, as requested by SSC Data Steward

  4. Supports BSSC with ad hoc reporting needs

• Takes responsibility for the overall integrity, quality, accessibility and accuracy of information in reports supplied to the business side

• Provides timely reports and for and support of audit-related requests, specifically
• Provides technical support in extracting data according to business needs and on an ad hoc basis

• Performs related ad hoc reporting duties, as necessary

  5. Knowledge building and knowledge sharing

• Organizes trainings for the operations/project staff on reporting-related topics

• Provides sound contributions to knowledge networks and communities of practice
• Synthesizes lessons learned and best practices in reporting

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

• Master’s degree or equivalent in HR, Business Administration, Public Administration or related field. A first-level university degree in combination with 2 years of additional qualifying experience may be accepted in lieu of the advanced university degree.

Experience:

• With a master’s degree, 2 years of relevant experience at the international level in providing reporting services would be desirable. With a bachelor’s degree, 4 years of relevant experience would be required
• Experience in the usage of computers and office software packages and experience in handling web-based management systems.
• Knowledge of UN policies, procedures and practices are highly desirable
• Experience with UNIT4 Agresso and the reporting functions within this platform would be an advantage; SQL Server Certification is desirable. A minimum of 2 years of SQL experience building reports is also required. Knowledge of Google Big Query is desirable.

Language Requirements:

• Fluency in written and oral English.
• Knowledge of additional UN Official language (particularly in French / Spanish) is desirable.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement Contract level: LICA-9 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.