Registration Associate

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The role of a Registration Associate (RA) with UNHCR in South Sudan is crucial given the complex humanitarian situation and ongoing conflict dynamics in the region. The RA is responsible for supporting all aspects of registration activities, including supervising staff engaged in registration, reception, filing, and data management. This oversight ensures that registration processes are efficient, quality-driven, and aligned with UNHCR standards. The RA collaborates closely with operational data management and information management colleagues to ensure accurate and comprehensive data collection, which is critical for informing protection and assistance strategies and facilitating durable solutions for displaced populations.

Under the direct supervision of the Registration and Identity Management Officer, the Registration Associate supports data and information management activities in South Sudan. The Registration Associate will be part of a team of registration and ODM staff working on registration and data management related activities by UNHCR and by its partners. More specifically, the role will.

• Assist in the implementation of registration strategies and methodologies for populations of concern.

• Assist in the supervision and daily running of registration team activities, where required.

• Conduct registration interviews when required in accordance with registration standards and guidance.

• Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.

• Maintain accurate and up-to date records and data related to all registration cases.

• Identify persons with specific needs and ensure timely referral to protection follow-up as required.

• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.

• Draft correspondence and reports relating to registration activities in the operation, when required.

• Provide statistics and draft reports related to registration data, as requested.

• In consultation with the supervisor, make decisions related to the day-to-day operations of the registration unit and devise registration procedures which are efficient and effective.

• Draft and submit reports and statistics related to registration.

• Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day).

• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.

• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.

• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.

• Assist with the UNV Buddy Programme for newly arrived UN Volunteers.

• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

13. Results/expected outputs:

• The country operation has a clear and comprehensive Registration strategy which guides all REG/ODM activities in the county.

• The Office has stepped up to its leadership role in providing quality statistical products services and delivers reliable, accessible and user-friendly, relevant, predictable, appropriate and timely delivery of information.

• Global data standards, and where appropriate, the establishment of country-specific common data standards are adopted by UNHCR and its partners.

• Effective and timely support is provided for the formulation of clear and coherent protection and solutions strategies which incorporates a thorough AGD analysis, identifies the needs and capacities of the persons of concern and organizational global regional and country level priorities.

• AGD-sensitive analysis of community-level risks and analysis forms the basis of all UNHCR work.

• Protection incidents and needs are monitored and immediately identified and addressed through direct interventions and advocacy.

• National protection capacities are improved through direct engagement, research, and advocacy.

• The development of capacity through coaching, mentoring, and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs).

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment.

• A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed.

• Integrity and professionalism: Demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client oriented.

• Accountability: Mature and responsible; ability to operate in compliance with organizational rules and regulations.

• Commitment to continuous learning: Initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.

• Planning and organizing: Effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.

• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender.

• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups.

• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary.

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance, and commitment towards the UN core values.

applications such as Kobo, PowerBi, and Survey analysis, Adobe Illustrator.

• Proven skill to analyses statistical information.

• Ability to formulate IT-related technical requirements and Operating Procedures.

• Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa.

• Ability to compile and holistically analyses diverse datasets.

• Experience with handling confidential data

• Demonstrated understanding of different data collection methodologies . • Excellent written and oral presentation skills.

• Experience in web design and software development is an asset

• Excellent computer skills, particularly in data management.

• Data collection, Knowledge in Power BI, and Microsoft Access. ArcGIS/ArcMap, Adobe Illustrator/Photoshop . • Training in basic principles of international protection. Experience in working with UNHCR proGres software.

• IT-Computer Literacy.

• IT-IT Refugee Systems & Applications . • DM-Data Collection and Analysis.

• DM-Data Management.

• CL-Programme/Project Management (formulation, implementation, programme cycles and reporting).

• TR-Training - Virtual and face to face.

• RG-Registration SoPs Design/Implementation.

South Sudan is classified as a non-family duty station due to limited infrastructure, necessitating an individual who is prepared for the hardships associated with living and working in such an environment. The RA's role is critical in ensuring that displaced populations receive the necessary protection and assistance they urgently need amidst ongoing conflict and displacement. This requires a dedicated individual with strong organizational skills, attention to detail, and a commitment to humanitarian principles to effectively manage registration activities and contribute to improving the lives of those affected by the crisis in South Sudan.