the identities and entitlements of its beneficiaries,
the operational parameters of the programmes that transfer entitlements to them, and
the assurances and insights to ensure related risks are properly managed,

as well as multiple solutions to address digital needs, for a multitude of scenarios, such as School Feeding, Small Farmers crops selling, Data Collection, Data Visualization, etc.

SCOPE is WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer, and distribution reporting. SCOPE is intended and continuously developed and improved to fully support all WFP transfer modalities: cash, voucher and in-kind, for a variety of project activities. WFP also plans to develop/use a broader set of tools and provide related services beyond the current SCOPE capabilities.

There are other digital solutions for the areas mentioned above, and the staff from the Country Offices of the region, as well as the one from the Regional Bureau need support to know what applications are available and useful for their needs, understand their capabilities, limitations, use cases, and eventually establish proper plans of implementation of these solutions. It is essential too to do proper requirements gathering and establish the proper match of needs and solutions, following the WFP policies that prescribe a “reuse/buy/build” priority (if existing solutions can be used, then use them, otherwise buy existing ones, and in last resort, build), all with proper information, education, clarification, budgets, implementation plans, staffing, etc.

The West Africa DAS (Digital Assistance Services) team, composed of 7 staffs, provides a range of services regarding SCOPE as well as other digital needs. The team is divided into 3 areas: 1. Overall organisation, needs assessments, promotion of services, etc. 2. Operational implementation and support 3. Data services.

The incumbent will work in the first area, under the supervision of the regional DAS coordinator. Most of the work will be on SCOPE.

The incumbent will work at the RB offices in Dakar, with travels to our different offices in the West Africa region on missions to assess needs, propose solutions, demonstrate solutions capabilities, and eventually participate in implementations and pilots. These missions often last one week and take place usually one or two times per quarter.

ACCOUNTABILITIES/RESPONSIBILITIES:

Coordinate the implementation and operations of SCOPE/DAS solutions in the region, ensuring involvement of all relevant stakeholder units at CO, RB and HQ as required.
Engage with CO management and colleagues to support in identifying requirements and the operational design, budgeting, planning and deployment of technology solutions and systems to support SCOPE/DAS in their given contexts, particularly with respect to cash-based transfers.
Consolidate, analyze, and report on regional SCOPE/DAS operational information.
Capture, document and analyze CO business requirements for DAS and either identify workable existing solutions or escalate to HQ for consideration and follow up.
Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality and accuracy.
Elaborate digital solutions implementation plans in coordination with all needed parties and follow up on their implementations.
Through the appropriate channels, support the efforts of technical teams on outstanding operational issues and changes relevant for the region.
Support COs to conduct appropriate IT assessments in order to assist management in making informed SCOPE/DAS-related operational decisions.
Deploy as needed to COs to support on-ground testing, roll-out and/or operations of SCOPE/DAS as required.
Identify learning needs and support capacity building initiatives for SCOPE/DAS and new related functionalities, aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region.
Where relevant, support the COs in extending their operational support to partners for the use of WFP’s SCOPE/DAS.
Support the management of change brought about by the use of technology in CO/Programme processes.
Perform any other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

SCOPE/DAS operational needs and requirements defined, and workable options developed, taking in consideration each Country Office context and needs.
SCOPE/DAS solutions tailored and developed to meet specific CO operational needs.
SCOPE/DAS solutions implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the region.
Documents created to document requirements as well as propositions and implementation plans, duly circulated, negotiated, archived.
On-going direct support to CO SCOPE/DAS operations provided as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University degree in business management, computer science, telecommunications engineering or social sciences, or another degree with relevant work experience

Experience:

At least three years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development and/or complex systems implementations.

Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes. Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.

Knowledge & Skills:

Knowledge of business analysis and project management methodologies. Knowledge of and hands-on experience in cash-based transfers (CBT) programming in humanitarian contexts is an asset; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts is an asset.

Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions. Project management. Requirements gathering.

Ability to operate in distributed / decentralised teams, engage with and support partners; Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests; Ability to work independently through appropriate personal initiative and regular follow-ups; Capacity to work in difficult and insecure environments.

Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals; Very good client orientation; Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders; Resourceful; Detail-oriented; Ethics & Values.

Languages: Proficiency in English and French is needed.

Deadline for application: 20 July 2022.

Qualified female applicants are especially encouraged to apply.

WFP has zero-tolerance for discrimination and does not discriminate based on race, sex, color, ethnic group, age, sexual orientation, other affiliation, or HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service

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Added 1 year ago - Updated 1 year ago - Source: wfp.org