Re Announced Service Mapping Officer- Afghan Nationals Only

Job Description

Job Overview

The service mapping officer will be in charge of contacting service providers in Afghanistan (INGOs, NGOs, state service providers, health clinics, etc) in order to collect data on services available and their location. Along with the global signpost team, he/she will also be in charge of creating a service map and regularly updating it.

Major duties and responsibilities:

- Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc. - Contribute to developing tools such as new service entry form, service entry update template, and new service provider agreement. - Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map. - Maintain ongoing communication with Service Mapping consultant and Signpost Product Manager on-site strategy, features, and issues. - Act as the first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff. - Coordinate with other actors mapping services to avoid duplication of efforts. - Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary. - Conduct regular field visits when feasible to verify services offered and capture any access barriers. - Review the content and design of the service map on an ongoing basis. - Work closely with Signpost Digital Community Liaisons who are in direct contact with users to verify service information. - Conduct training for service providers on how to use the service map and solicit feedback from providers.

Qualifications

- Bachelor’s degree holder with 3 to 4 with previous experience with CMS systems or relevant - Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements - High level of attention to detail. - Clear and consistent communication style. - Experience in user-centered design is a plus. - Previous experience with CMS systems - Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements - High level of attention to detail. - Clear and consistent communication style. - Experience in User Centered Design is a plus. - Knowledge of Microsoft Excel essential - Understanding of Cloud Share platforms such as BOX, Dropbox, OneDrive - High-Level use of English language - Knowledge of Forms Creation such as PDF Form desired but not essential - Familiarity using communication tools such as Microsoft Teams, Zoom