Re-advertisement: Telecoms Associate SC6 (Cox's Bazar)

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WFP - World Food Programme

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Application deadline 5 months ago: Tuesday 2 Aug 2022 at 20:59 UTC

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


Job Title: Telecoms Associate SC6 (Cox's Bazar)

Grade: General Service

Type of Contract: Service Contract (SC6)

Duration of contract: 12 Months

Vacancy Number: 170197

Date of Publication: 20 July 2022

Deadline of publication: 02 August 2022


No of Position: One (1)

Duty Station: Cox's Bazar

Nationality: Bangladeshi only

Monthly Salary: BDT. 114,638


To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. 2. Oversee, install, and maintain effective HFN HF, satellite, IP/PBX telephone, voice, and data communications infrastructure in support of connectivity to WFP operational locations 3. Receive, test, and install systems and telecommunications hardware. 4. Provide accurate and timely radio, telephone, satellite communications data for updating WFP Cox's Bazar office and regional information databases. 5. Prepare and maintain a comprehensive inventory of all IT and Telecommunications equipment, 1/0 devices and software existent in Cox's Bazar WFP offices and premises. 6. Perform maintenance and minor repairs on hardware equipment. 7. Install security telecommunications infrastructure as defined in the Telecommunications Security Standards {TESS+} in support of staff security 8. Monitor technology reliability, identify user needs, analyse data and statistics, and produce accurate reports in order to recommend IT and Telecommunication solutions to support informative decision-making and implement cost saving measures. 9. Resolve queries independently, escalating if required, to ensure that standard IT and Telecommunication questions are answered, and accurate information is provided to staff. 10. Provide standard technical training to end users of commonly used technology and telecommunication systems, to assist WFP staff in conducting their work including all hardware, software, files management/maintenance, LAN/WAN and Telecommunication systems also providing guidance and training to Junior colleagues in the delivery of IT and Telecommunication support services to support the capability building of staff. 11. Manage and maintain the HFNHF callsign and HF sel-call system in coordination with ETS/UNDSS. 12. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT and Telecommunication services and products. 13. Implement improvements to methods and processes within the IT division to support the continuous improvement of IT and Telecommunication services provided. 14. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. 15. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 16. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.


EDUCATION: Bachelor's Degree in Telecommunications o or relevant. Having recognized certificates in Radio Communications, Information Technology, Telecommunication or other related electronic communication field are desired.

EXPERIENCE: A minimum of 5 years’ experience with telecommunications installations and equipment demonstrating hands-on expertise with HFNHF radio, PABX, VSAT, wireless, satellite, WAN and LAN technologies in a globally distributed telecommunications operation. Exposure to Windows server operating system, AD, Microsoft Office 365, LAN, WAN, WLAN technologies. Experience of working in an International NGO/organization will be an added advantage.

LANGUAGE: Fluency in both oral and written communication in English and Bangla. Proficiency in local dialect is desirable.


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The United Nations World Food Programme is a leading organization delivering food assistance and working with communities to improve nutrition and build resilience. We also support governments of developing countries in their efforts to eliminate hunger and malnutrition by addressing the underlying causes and disparities in access to food and good nutrition to ensure that no one is left behind in line with the Agenda 2030, Sustaining Peace and Agenda for Humanity. WFP is particularly focused on Goal 2 (Zero Hunger) and Goal 17 (Partnerships). Delivering on our mandate of Zero Hunger requires us to have a diverse, inclusive and gender-balanced workforce.

For more on WFP and what we do, please go to

The 2020 Nobel Peace Prize awarded to WFP is recognition that ending hunger is a critical first step towards global peace. WFP recognizes that one of the greatest contributions it can make to humanity is to provide a voice to the 690 million hungry people in the world. The Nobel Peace Prize gives us a platform to make their needs heard and to mobilize support for the assistance they need.


In October 2021, UNHCR (on behalf of the UN) signed a Memorandum of Understanding with the Ministry of Disaster Management and Relief (MoDMR) to set the policy framework based on humanitarian and protection principles and the Government's priorities and policies. The MoU will guide the UN's humanitarian response on the island. WFP began technical assessments in November 2021 and has begun launching operations in early 2022. WFP's operations will involve General Food Assistance, Nutrition, Livelihoods, School Feeding, and Common Logistics and /CT Services.




All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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