Re-advertised - MEAL Reporting Manager- Afghan Female Only

Job Description

1. Clients Responsiveness:

- The MEAL/Reporting Manager is responsible for supporting the MEAL Deputy Coordinator with all aspects of designing planning and implementing the CRA strategy and mechanism throughout the country program – including Client Responsiveness guidelines global commitments on accountability to affected population and participation revolution strategic action plan of Afghanistan and agreed standards. - The MEAL/Reporting Manager will design and develop core processes and standard operating procedures (SOPs) for the feedback reporting and complaints mechanism including designing and selection of feedback channels and Do No Harm in project areas. - Train all country full-time staff and casual workers in accounting principles and practices. - Lead on coordination and liaison with program and support unit staff to ensure successful implementation and compliance with the client responsiveness and accountability strategy and mechanism - Ensure robust clients’ feedbacks mechanisms are in-place to encourage the communities to share their feedback and concerns. - Develop context-specific clients’ feedback channels plans (proactive and reactive) for projects as well as providing technical support and guidance on the implementation of the different clients’ feedback channels plans in all projects. - Regularly review and update clients’ feedback channels plans with changing context and situations. - Coordinate with program management and allocate adequate resources for clients’ responsiveness in projects budgets prepare budget forecasts as part of the overall MEAL budget.

2. Data usage for Action:

- Ensure Clients feedbacks data and its analysis is available for senior management team in Afghanistan while considering the confidentiality and clients’ protection. - Ensure that programs adopt and comply with CRA standards and tools at design start-up implementation and close out stages. - Ensure regular flow of Client Responsiveness data from field to country MEAL analyse and interpret the data to help program management in taking informed decisions. - Help the programs in assessing the performance at against CRA commitments. - Assist to Produce and submit high quality reports on client responsiveness within the agreed timelines clearly demonstrating trends and key lessons learnt. - Lead documentation and sharing of knowledge and emerging practices on CRA internally and externally with the wider stakeholder audience. - Participate in program coordination meeting and progress against activities and budget

3. Management and Coordination:

- Provide oversight of CRA activities team building and the creation of external partnerships - Responsible for developing work plans as envisaged in the project proposal. - Facilitate and document regular meetings between partner’s MEAL staff and other stakeholders to oversee and discuss project progress client’s feedback. - Manage the CRA staff at the provincial level as well as the hotline officers in Kabul

4. Learning

- Closely work with Senior M&E Officers and program staff to make sure the lessons learnt, good practices, and success stories are recorded and used for the new grant’s design. - Assist in conducting and documenting end of project learning reviews, and sharing lessons learned and best practices, incorporating these into new project designs. - In consultation with the MEAL deputy Coordinator, organize lesson sharing events like lesson bazars to fertilize learning among different projects and/or sectors. - Assist in identifying, documenting, storing and sharing lessons learned that have implications for refinement of best programmatic practice.

5. Staff capacity building

- Prepare CRA staff mentoring coaching plans and implement accordingly. - Train staff in data collection methods, management, analysis, and how to use data for decision making. - Assist in recruitment of CRA Officers, Assistant as well as MEAL Officers. - Provide consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives.

6. Perform other duties assigned by the supervisor (----% of the time)

Perform another task related assignment proposed by his/her supervisor/s

Qualifications