RCA Payment and Processing Coordinator
Ensure quality management of Refugee Cash Assistance program
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Overview
Ensure quality management of Refugee Cash Assistance program
You have:
- Undergraduate degree in Economics, Finance, Development, Social Work, Business, or related field preferred.
- Two years of related professional experience; preferably in a non-profit or social service environment.
- Demonstrated understanding of fiscal management, database management and reporting.
- Knowledge of state and federal donor compliance regulations is a strong plus.
- Demonstrated ability to work with deadlines and lead multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Digital literacy including Microsoft Office.
- Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
- Cross-cultural understanding and strong communication skills, both written and verbal.
- Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
The Refugee Cash Assistance (RCA) program facilitates monthly benefits to all eligible refugee and new American clients in the state of Arizona, including clients served by partner agencies. As IRC is new to implementing this program at the state-wide level, this position is an exciting opportunity to contribute to the development of the program. The RCA Administrator ensures quality and timely adherence to the requirements of the RCA program as outlined by the Arizona Department of Economic Security (ADES) and federal guidelines. He/she reports to Deputy Director of Programs and collaborates with the finance team, program team, partner agencies, and donor to facilitate the successful implementation of providing cash assistance to refugees and new Americans in Arizona.
Major Responsibilities:
• Ensure adherence to Refugee Cash Assistance program contractual obligations and quality, timely program management
• Collaborate with the RCA Finance Coordinator for effective program implementation and on-time payments
• Collaborate and communicate with IRC headquarters, external partner agencies, donors, and other stakeholders to ensure a coordinated, effective approach to program implementation
• Handle day to day administrative tasks of RCA program
• Provide services that are linguistically appropriate and culturally responsive to the eligible service population
• Troubleshoot any client issues in receiving RCA payments in collaboration with partnering agencies
• Lead reporting on RCA program to donor in collaboration with Deputy Director of Programs
• Track payments and client data, including metadata, and report to the State of Arizona in a timely manner
• Contribute to program start-up, system development and problem solve challenges with creativity and initiative
• Participate in all program meetings, staff development activities, and fully engage as a member of the IRC team.
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.
Position Reports to: Refugee Cash Assistance Manager
Position directly supervises: N/A
Indirect Reporting: N/A
Other Internal and/or external contacts:
Internal: RCA Finance Coordinator, Finance Manager, IRC staff
External: Community partners, donors, vendors
Job Requirements:
• Undergraduate degree in Economics, Finance, Development, Social Work, Business, or related field preferred.
• Two years of related professional experience; preferably in a non-profit or social service environment.
• Demonstrated understanding of fiscal management, database management and reporting.
• Knowledge of state and federal donor compliance regulations is a strong plus.
• Demonstrated ability to work with deadlines and lead multiple priorities in a fast-paced environment.
• Excellent attention to detail
• Digital literacy including Microsoft Office
• Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication skills, both written and verbal.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment: Current remote work. Standard office work environment combined with some travel throughout service delivery area.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
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Qualifications
Potential interview questions
| Can you describe a time when you had to manage a tight deadline? | This assesses your ability to work under pressure and prioritize tasks effectively. | Focus on a specific example and the strategies you used to meet the deadline. |
| How would you handle an issue where a client is experiencing delays in receiving assistance? | This question evaluates your problem-solving skills and customer service approach. | Pro members can see the explanation. |
| What strategies would you use to ensure compliance with donor regulations? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working with diverse populations. | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you've contributed to a program from inception to implementation? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
