Quality Assurance/Business Intelligence Officer

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

• References to Kosovo shall be understood to be in the context of the Security Council Resolution 1244 (1999).

Within the delegated authority and under the supervision of Chief of Mission Support, the UN Volunteer will undertake the following tasks:

The incumbent manages performance of all operations within the mission support. S/he is responsible for defining and managing cross-cutting initiatives like Business Intelligence and quality management systems apart from being accountable for the property management unit.

Assist in the identification of information sources from Enterprise Resource planning (ERP) systems modules and other relevant systems of record to capture required data for the end-to end processes under UNMIK Mission Support Division (MSD) operations.

Extract, manipulate, integrate, and prepare data for analysis, dashboards, monitoring and visualization, using tools such as Power BI, etc.

Develop, optimize, and maintain visualization tools to provide real-time insights to business data.

Perform periodic data quality control and ensure that governance processes are in place and are being followed.

Support the development of BI centre of excellence at UNMIK, by extending BI training and product development support to all sections/units including substantive, as well as to other UN entities and for global priority projects.

As guided by the supervisor, prepare recommendations on data analysis. Produce timely and actionable information which help drive business results and guide decision making process.

As guided by the supervisor, contribute to the development of business rules, guidelines, standard operating procedures, and other guidance materials based on the UN regulations.

Prepare and assist the formulation of Key Performance Indicators (KPIs) and a suitable monitoring framework for mission support activities, in line with the strategy and mandate of peace-keeping operations of UNMIK.

Act as a focal point for UNHQ-led initiatives in the areas of process redesign, business intelligence or data analytics.

Contribute to the proper execution of functions carried out within the Unit/Section and assist with development of work plans and supervision of support staff.

Assist in the analysis and identification of requirements for capacity building and provide support for conducting training events.

Maintain and periodically recommend to MSD Leadership updates for short and medium-term roadmap for Quality Assurance within MSD.

Implement the QA internal audit plan, monitor and evaluate the workflows, procedures, and performance of all MSD units in accordance with SOPs.

As guided by the Chief of Mission Support, develop in consultation with Pillar Chiefs

periodic client survey assessments and coordinate follow up for implementation of action plans, within delegated authority, to address the survey feedback and periodic updates.

Provide support with the gathering of requirements from various stake holders and process owners to define specific business requirements for the performance management.

Contribute for the development and promulgation of Business Intelligence Guidance and Procedures and monitor specific aspects for compliance.

Perform other related duties, as required.

Professionalism- Shows pride in work and in achievements; demonstrates professional

competence and mastery of subject matter; is conscientious and efficient in meeting

commitments, observing deadlines and achieving results; is motivated by professional rather

than personal concerns; shows persistence when faced with difficult problems or challenges;

remains calm in stressful situations. Takes responsibility for incorporating gender

perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing - Develops clear goals that are consistent with agreed strategies;

identifies priority activities and assignments; adjusts priorities as required; allocates

appropriate amount of time and resources for completing work; foresees risks and allows for

contingencies when planning; monitors and adjusts plans and actions as necessary; uses time

efficiently.

Client Orientation - Considers all those to whom services are provided to be "clients" and

seeks to see things from clients' point of view; establishes and maintains productive

partnerships with clients by gaining their trust and respect; identifies clients' needs and

matches them to appropriate solutions; monitors ongoing developments inside and outside the

clients' environment to keep informed and anticipate problems; keeps clients informed of

progress or setbacks in projects; meets timeline for delivery of products or services to client

Technological awareness - Keep abreast of available technology. Understands applicability

and limitations of technology to the work of the office. Actively seeks to apply technology to

appropriate tasks. Shows willingness to learn new technology.

Supply Chain management, logistics, procurement or related area is required.

Experience in the development, implementation and maintenance of business intelligence/analytics tools and applications, management dashboards or related areas is highly desirable.

Experience in supply chain performance management is desirable.

Experience working with Excel and Data Base Management (Access) is required.

Experience in working with Supply Chain Management in an international setting is

desirable.

Experience in producing tools and materials (reports, presentations) to communicate data driven insights to clients and senior decision-makers using MS Power BI, MS Excel, PowerPivot, Tableau, Qlik Sense, Structure Query Language (SQL) or any other similar analytics toolsets is desirable.

Experience in sourcing, cleaning, preparing, analysing and integrating data, selecting and developing visualization/metrics that enable easy communication/interpretation by the users is desirable.

Experience in a consulting/advisory role with client orientation is desirable, with substantive, military, police, and support clients in peacekeeping context.

Experience with provision of training and development of training material to clients is desirable.

Experience in development and implementing ERP Supply Chain management solutions is desirable.

Kosovo is located in the Balkans mountain range of south-eastern Europe. The climate is continental, with warm summers and cold, snowy winters. Houses/Apartments are easily available and generally have electricity and running water. Costs are reasonable but vary according to location - i.e. city centre vs. outlying villages. Upon arrival, you will reside in a hotel until you get permanent housing. The UNV Field Unit can assist in identify suitable housing. There are no specific health problems associated with Kosovo, and no vaccines are required prior to arrival. Air pollution indexes are high during the winter period and may pose a threat to particularly sensitive groups. UNMIK offices are equipped with air filters. UNMIK provides contracted medical service to its staff should anyone fall ill. Foods and dietary needs of all kinds are available in the many supermarkets. There are marketplaces that cater fruits and vegetables, and bakeries offer some exquisite pastries and breads. Fresh fish and meat are also available. Several English-speaking schools are available in Kosovo.