PSP Associate (Salesforce Database)

Hardship Level (not applicable for home-based)

A (least hardship)Family Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA6Target Start Date

2024-10-01Deadline for Applications

September 8, 2024Terms of Reference

Purpose and Scope of Assignment:

Project: Salesforce Database Migration Phase 1: Project Implementation

• Support project activities of data migration between the legacy and the new system, liaising with relevant project stakeholders • Monitor and ensure consistency of migrated data across multi-channels. Inform and advise the supervisor in case of data inaccuracy and special occurrences • Perform user acceptance tests on the functions and operational effectiveness of the new system • Undertakes other duties as assigned by supervisor

Phase 2: System Administration and Maintenance Database Administration and Maintenance tasks

• Perform regular data administration tasks such as processing monthly donations transactions (Debit card, Credit card, Direct debit, and other payment methods), monitoring regular automated data feeds into Salesforce, maintaining data consistency, and uploading data from other channels/campaigns manually when needed • Perform basic configuration on database platform, and general administration tasks such as new Donor Database System, new users, and permissions • Inform and advise the supervisor in case of data inaccuracy and special occurrences • Act as a focal point and handling of database operation issues, following defined support procedures and working with relevant internal and external parties as required • Support database enhancement process for new desired features and/or new systems, liaising with local, regional, and global UNHCR teams • Perform testing of enhancements and provide user training with documentation • Ensure that PSP Malaysia meets the highest standards of data protection and privacy laws

Analytics, Reporting & Modelling • Create performance dashboard and reports in Salesforce, to support PSP in the day-to-day operation and to reach programmes’ objectives • Analyze payment approval rate stability by monitoring successful payment rate, unrealized donation rate and unsuccess transactions volume • Create new and amend existing reports and dashboards for analysis and segmentation purposes • Present written and verbal analysis, reporting, modeling, and research findings to key stakeholders by synthesizing complex data and concepts into easy-to-comprehend and comprehensive presentations for programmes to support fundraising activities

Project and Stakeholder Management • Work with a range of internal and external stakeholders to satisfy their business intelligence requirements for analysis, report creation, data extracts, data mining, and data modeling within a strong project management framework • Administrative tasks supporting assigned projects • Undertakes other duties as assigned by supervisor

Monitoring and Progress Controls • Support is provided in a timely and professional manner • Data Maintenance and payment processing tasks are undertaken when needed • Training and documentation are provided • Reports and Dashboards are created and maintained as is necessary • Support to upgrade project is provided when required

Qualifications and Experience

a. Education (Level and area of required and/or preferred education) • Completion of the Bachelor is desirable in IT system management or Information Systems Management, or other related fields.

b. Work Experience • Minimum 3 years of relevant work experience for high school diploma or 2 years of experience with Bachelor or higher in database management, payment management or IT system management proved to be relevant to donor or membership database management. • Proven experience in a fundraising or sales environment working on donor/customer care and data processing. • Proven experience in managing donor or customer records within a customer relationship database • Work experience with Salesforce is strongly preferred as is any experience with fundraising and not-for-profit operations

c. Key Competencies

Required competencies: • Proficiency in written and spoken English, Malay. • Knowledge and experience of CRM systems - preferably Salesforce • Knowledge of MS office especially MS Excel • Attention to details, high accuracy and result oriented • Ability to collaborate with others, with a flexible and positive attitude • Strong communication and interpersonal skills • Able to work independently and under pressure

• Statistical and mathematical competenciesStandard Job Description

Required Languages

English,

Malay,

Desired Languages

Chinese,

Tamil,

Additional Qualifications

Skills

Database Management, Databasing, Management Reporting, Salesforce Database, Systems ManagementEducation

Bachelor of Science (BS): Computer Science, Bachelor of Science (BS): Data Processing, Bachelor of Science (BS): Information TechnologyCertifications

Work Experience

Information TechnologyOther information

This position doesn't require a functional clearance Home-Based

No

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Added 1 day ago - Updated 8 hours ago - Source: unhcr.org