Protection Officer Case Management (Female Only)

Programme & Policy

Overview

Provide direct protection and case management services.

You have:

• At least 3 years of experience in case management with INGOs/NGOs or the UN.
• Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Good communication skills in English and fluency in Dari and Pashto.
• Degree from a recognized university in law, political sciences, research methods, social work, psychology, or other relevant disciplines.
• Commitment to protecting human rights.
• Familiarity with KOBO and other online data collection tools is preferred.

Contract

This is a DRC - National contract. More about DRC - National contracts.

WHO ARE WE?

• The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

ABOUT THE JOB

• Overall purpose of the role: Under the technical supervision of the Protection Team Leader (TL) with inputs from Protection Manager, the protection officer will be responsible for conducting ethical and safe interviews with different community members and ensuring different age, gender and diversity profiles are represented each month. The protection officer will be responsible for assisting identified at risk individuals with referrals (both internal and external) in consultation with the referral focal point. Finally, the protection officer will be proactive in informing the TL and protection manager and with any concerning new and emerging trends of violations that may be occurring in communities and that he/she might be observing. Besides, He/she will be responsible for regularly sharing and updating protection case management information with the Protection TL/manager in the form of regular briefings.
• He/ She will be responsible for managing the day-to-day activities as caseworker himself/herself including weekly schedules, taking caseloads and ensuring overall adherence to DRC SOPs. He/ She will be working in cooperation with DRC’s protection with following sectoral integration among the economic recovery, HDP & emergency teams, in collaboration with local authorities and communities.
• He/ She will also be responsible for directly managing assigned number of routines and some more complex cases supporting the TL and manager in any donor or MEAL reporting requirements.

Responsibilities****:

• Under the supervision of the Protection TL & Protection Manager he/she will be responsible for:
• Providing direct client services within the case management program.
• Directly managing assigned number of routine and some complex cases as per DRC standards and DRC forms/SOPs.
• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive protection risk assessments for each client after receiving their consent for the same. Consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.
• Develop a tailored case plan with the client, based on the needs identified during the assessment.
• Provide continuous emotional support and establish a relationship with the client and their families (that is based on trust and respecting confidentiality protocols), through regular meetings and follow-up sessions.
• Close cases when the objectives in the case plan have been met and no further needs have been identified.
• Manage cases in an acceptable timeframe according to DRC case management SOPs.
• Take the lead in conducting safe, timely and appropriate referrals in consultation with the referral focal point for any individuals who are at risk or have specific protection concerns that can be best supported with an onward referral.
• Support the referral focal points and protection teams to ensure updated service mapping (referral pathways and available services) and quality check the service mappings developed by the officers.
• Support the preparation of all procurement and administrative documents required for case management implementation. Maintain highest standards of professional conduct and ensure actions do not put individuals at risks.
• Be responsible for any logistical preparations related to the provision of assistance and related procurement processes.
• Proactively lead on consulting with the case management supervisor for technical support of complex cases and participate in debriefing sessions.
• Coordinate with supervisor on urgent protection or medical cases requiring expedited processing.
• Responsible for accurately entering data of directly managed cases in DRC case management IM system (Activity Info) in a timely manner.
• Ensure data protection and confidentiality of information is always maintained, including when reporting on the DRC case management IM system as well as in paper filing.
• Assist in onboarding and delivering inductions/training on the case management program for newly hired staff.
• Participate in internal case conferences/technical review of cases, team meetings, trainings and workshops as scheduled by the supervisory and management team.
• Document all general protection activities as per DRC and donor reporting regulations and transmit these on a weekly basis to the Team Lead for compilation.
• Monitor protection concerns by conducting interviews in target locations (this may include within communities and at border points if/ when relevant).
• Ensure that the interviews are submitted on KOBO in English and that the information submitted is complete, as accurate as possible and of high quality.
• Be proactive in reporting to the Protection TL and Protection Manager any new observed protection risks and trends in targeted communities.
• Responsible for supporting coordination at the district and community level with relevant stakeholders.
• Actively participating in weekly protection team meetings and highlighting protection concerns and operational challenges in the targeted locations.
• Any other tasks.

Experience and technical competencies: (include years of experience)

• At least 3 years of experience in case management with INGOs/NGOs or the UN.
• Ability to handle multiple tasks, proven self-initiative and problem-solving abilities.
• A commitment to protecting human rights.
• Prior experience in case management is an advantage.
• Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.
• Problem-solver who takes initiative to provide solutions.
• High level of professionalism, integrity, and ability to maintain confidentiality.
• Demonstrated experience in conducting qualitative interviews is a strong advantage.
• Meet deadlines and work well under pressure in a fast-paced team environment.
• Experience in managing/ handling data with familiarity with KOBO and other online data collection tools is preferred.
• Ability to work independently, make rapid assessments and sound judgements.
• Good communication skills in English and fluency in Dari and Pashto.
• Commitment to the mission and the core values of Danish Refugee Council-DRC.
• Willing to stay in field locations and travel in all DRC coverage areas.

Education/ Qualification (include certificates, licenses etc.)

• Degree from well recognized university, in law, political sciences, research methods, , social work, psychology, and/or other relevant disciplines.

Languages: (indicate fluency level)

• English (working level)
• Pashto (Fluent)
• Dari (Fluent)

We Offer:

• Salary and conditions will be in accordance with DRC salary scale

Application process:

• Application process: Interested? Then apply for this position by clicking on the below link. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language.

Apply now

Potential interview questions

Added 30 days ago - Updated 14 days ago - Source: drc.ngo