Protection Case Worker (Nationals Only)

Support with service mapping and case follow-up in protection services.

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IRC - The International Rescue Committee

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Jalalabad (Afghanistan), Nangarhar (Afghanistan)

Legal

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Overview

Support with service mapping and case follow-up in protection services.

You have:

Bachelor’s degree in social sciences (law, psychology, sociology, etc.).
Minimum of 2 years’ experience of implementing protection programs, preferably social work or case management, in humanitarian or development settings.
Experience in case management especially with IRC and previous humanitarian work experience preferred.
Fluency in Pashto, Dari and English.
Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background.
Computer skills (including MS Word, Excel, Access, and internet) an advantage.

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Details

Work Arrangement:

Job Description

General Duties

- Support with service mapping to identify service providers in their areas and update service mapping on a regular basis - Participate in regular case management meetings to discuss cases, best practices, and lessons learned - Under the guidance of the Integrated protection Officer, disseminate key protection messages including on rights and available services - The caseworker, with support from the Integrated protection Officer, will assume responsibility to assess the level of protection risk, and respond in a timely manner to protection risks and concerns, prioritizing urgent cases - For specialized protection cases and non-protection cases, make timely referrals to relevant sectors/service providers and follow up on whether the service has been received by beneficiaries - Identify cases for protection cash, individual protection assistance (IPA), and referrals. Discuss with the case management officer to ensure that the identified cases meet the criteria for assistance. Ensure timely response and follow up.

Specific Duties:

- Support in the follow up and management of identified protection cases. - Maintain case management files in line with the SOPs, and protection data management best practices - Provide regular progress reporting on cases to the Integrated protection Officer for donor reporting - Perform other duties as requested

Qualifications

- Bachelor’s degree in in social sciences (law, psychology, sociology….) - Minimum of 2 years’ experience of implementing protection programs, preferable social work or case management, in humanitarian or development settings, experience in case management especially with IRC and previous humanitarian work experience preferred - Team player, flexible, network-builder, able to handle pressure well and work in cross-cultural setting. - Communication and reporting skills - Fluency in Pashto, Dari and English - Computer skills (including MS Word, Excel, Access, and internet) an advantage - Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background

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Potential interview questions

Describe a time you managed a difficult case in your previous job. What approach did you take?	The interviewer wants to assess your problem-solving and case management skills.	Provide a specific example that highlights your actions and the outcome.
How do you prioritize cases when dealing with multiple urgent issues?	The interviewer seeks to understand your prioritization and time management skills.	Pro members can see the explanation.
Can you outline your experience working in cross-cultural environments?	Pro members can see the explanation.	Pro members can see the explanation.
What steps do you take to ensure you are communicating effectively with clients from different backgrounds?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about your experience with reporting on protection cases.	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle pressure and stress in a challenging work environment?	Pro members can see the explanation.	Pro members can see the explanation.
What is your understanding of the legal rights of the beneficiaries you will be dealing with?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a successful collaboration with another team or organization.	Pro members can see the explanation.	Pro members can see the explanation.