Protection and Rule of Law Case Worker-Afghan Nationals Only
Support service mapping and case management for protection services
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Overview
Support service mapping and case management for protection services
You have:
- High school or bachelor’s degree
- Minimum of 2 years experience of implementing protection programs, preferable social work or case management, in humanitarian or development settings
- Fluency in Pashto, Dari and English
- Good computer skills including MS Word, Excel, Access, and internet
- Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background
Job Description
General Duties
- Support with service mapping to identify service providers in their areas and update service mapping on a regular basis - Participate in regular case management meetings to discuss cases, best practices, and lessons learned - Under the guidance of the Case Management Officer and Snr. PRoL Officer, disseminate key protection messages including on rights and available services - The caseworker, with support from the Case Management Officer, will assume responsibility to assess the level of protection risk, and respond in a timely manner to protection risks and concerns, prioritizing urgent cases - For specialized protection cases and non-protection cases, make timely referrals to relevant sectors/service providers and follow up on whether the service has been received by beneficiaries - Identify cases for protection cash, individual protection assistance (IPA), and referrals. Discuss with the case management officer to ensure that the identified cases meet the criteria for assistance. Ensure timely response and follow up. -
Specific Duties:
- Support in the follow up and management of identified protection cases. - Maintain case management files in line with the SOPs, and protection data management best practices - Provide regular progress reporting on cases to the Case Management Officer for donor reporting - Perform other duties as requested
Qualifications
- Education: High school or bachelor’s degree - Years of Experience: Minimum of 2 years’ experience of implementing protection programs, preferable social work or case management, in humanitarian or development settings, experience in case management especially with IRC and previous humanitarian work experience preferred
- Skills: Team player, flexible, network-builder, able to handle pressure well and work in cross-cultural setting. - Technical Competency: good - Communication and reporting skills - Fluency in Pashto, Dari and English - Computer skills (including MS Word, Excel, Access, and internet) an advantage - Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background
Potential interview questions
| Can you describe a time you managed a difficult case and how you handled it? | This question assesses your practical experience in case management and your problem-solving skills. | Provide a clear description of the case, your approach, and the outcome. |
| How would you prioritize multiple cases with varying levels of urgency? | The interviewer wants to know your prioritization and decision-making skills under pressure. | Pro members can see the explanation. |
| What strategies do you use to communicate effectively with diverse populations? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure confidentiality and professionalism in your case management practice? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to work as part of a team to achieve a goal. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
rescue.org
