Programme Management Specialist (Business Process Improvement)

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 111,152 USD and 145,545 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Background Information - Job-specific

The United Nations Support Office in Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing the United Nations Security Council resolutions on Somalia.

UNSOS intends to establish a Business Process Improvement and Innovation support project that will help fast track primarily the short, medium, and long term improvement of the existing Human Resources (HR) processes, among other critical processes (i.e. non-Umoja processes) identified by an internal review and approved by the mission leadership for implementation. Under the overall supervision of the UNOPS Senior Programme Manager and the guidance of the Chief Human Resources Officer (CHRO), the Programme Management Specialist (Business Process Improvement) will serve as the primary focal point for the Mission’s implementation of a set of recommendations made in the HR Section’s Business Process Improvements report to improve HR processes, including some key internal process and product improvements resulting from an internal self-assessment. In the performance of his/her duties, the incumbent will be required to collaborate with external partners and stakeholders, notably Chief of Operations and Resource Management (ORM), Office of the Director of UNSOS, and Director of Missions Support (DMS) /United Nations Assistance Mission in Somalia (UNSOM).

This is a position in UNOPS for supporting projects carried out for or in UNSOS. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the Programme Management Specialist (Business Process Improvement) will work under the guidance of CHRO and will be responsible for the following duties:

1. Training activities - Coordinate system training (Umoja, Inspira, Field Support Suite (FSS)) for sections and staff in sectors. The training activities will include the key area of Umoja self-service.

• Provide support to additional HR-focused Induction training programmes, using videos on specific topics. An effective solution is to record videos of a training session which could be further produced into shorter clips covering a set of entitlements, for distribution to all staff through the UNSOS/UNSOM website and other platforms. Video topics should cover HR policies and related system procedures as well.

• Support Hiring Managers to complete key and mandatory programmes, including training focused on their system roles, e.g. Manager’s Self-Service (MSS) courses for Umoja and Inspira hiring manager courses.

  2. Business Re-engineering

• Conduct a workload study to evaluate the capacity of the Human Resources Section (HRS) to deliver in the two major locations: Mogadishu and Nairobi.
• Further enquire on and submit recommendations on the feasibility of dedicating a HR Officer to the sectors/regions on a “cost-shared” basis. This officer should be stationed in Mogadishu or one of the sectors, to serve as “roving HR officer”, specifically dedicated to support staff and managers serving in the Sectors in Somalia, with their day to day HR needs.
• Study further and advise on the feasibility of recalibrating the process of delivery of certain identified HR functions including the option of outsourcing, as appropriate. .
• Consolidate and train users in the pillars/sections on best practices to standardise and adopt one tracking system for monitoring recruitment and other HR functions.
• Support efforts towards the establishment of the UNSOS Integrated Client Support Centre, i.e. the one-stop-shop service for various support services including onboarding, separations and day to day processing of client requests. The Centre will include HR, Movements Section Field Technology Section, Security, etc.).
• Review and facilitate standardization of templates for operations in Staff Selection / Onboarding, Post Management, Client Support and the Office of Chief Human Resources Officer (OCHRO) as appropriate.
• Establish a repository of Frequently Asked Questions on budget preparation process in terms of the questions and concerns commonly raised; and common audit questions (both Internal and external Auditors).

• Implement exit interviews to systematically collect best practices and issues by involving mission Best Practices Unit and the Gender Affairs Unit.

  3. Workflow Automation

• Build on ongoing efforts to establish a system of Business Intelligence (BI) for HR, to track and report on key Mission Leadership Compact imperatives; and for self-monitoring and accountability. The HR BI product would be a key tool for outreach and promotion of the work and achievements of the section.
• Build on ongoing efforts to fully automate for shared use, workflows and HR tools for practitioners and clients, as recommended by the HRS Business Process Improvement (BPI) study

• Examine the possibility of adapting and using the Separation tracking solution on iNeed CRM platform that is implemented in other UN Secretariat entities

  4. Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results

The results of work of the Programme Management Specialist (Business Process Improvement) impact directly on delivery of services that satisfy the requirements of the UNSOS HR Business Process Improvement (BPI) project implementation. The incumbent is responsible for ensuring activities are in line with the overall business targets and UN policies, rules and regulations. Successful delivery of tasks as above will result in:

• A significant boost to the objective of achieving higher rates of client orientation among HR staff and assurances in client satisfaction.
• Effective and sustainable service delivery based on solutions that both HR staff and clients will own and maintain. This will be done through the establishment of revised tools and resource databases for use by both HR staff and clients.
• Achievement of goals and performance indicators of Leadership Compact of both Assistant Secretary-General (ASG) UNSOS and Special Representative of the Secretary-General (SRSG) UNSOM
• Build capacity in HRS for continuous learning and improvement.

Education/Experience/Language requirements

******* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY * CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY****

Education:** - A Master’s Degree, preferably in Human Resources, Business Administration or other relevant disciplines is required. - A Bachelor’s Degree in combination with additional two years of experience may be accepted in lieu of a Master’s Degree.

Experience: Required: - A minimum of five (5) years of professional experience in programme development and management. - A minimum of two (2) years of experience in globally dispersed teams. - A minimum of one (1) year of experience in applying structured project management methodologies for delivery of complex business projects.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)- Skilled in use of MS Visio and MS PowerPoint. - Understanding of Internet, Intranet, Extranet and multi-tiered architectures.

Language Requirements: - For this position, fluency in English (read, write, speak) is required. - Knowledge of another official UN language is an advantage.

Contract type, level and duration

Contract type: Staff Contract level: P3 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.