Programme Associate

Overview

Support UNV outreach and partnership initiatives to enhance volunteer mobilization

You have:

• A minimum of 6 years of relevant experience with high school diploma or 3 years with a bachelor's degree in personnel or business management
• Fluency in English and local language of duty station
• Experience working in web-based management/CRM systems
• Experience using MS Office 365
• Technical training in administration, business administration or related areas
• University degree in business or related areas is desirable but not required

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,427 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The UNV Regional Offices provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for UN Agencies, Funds and Programmes focused on peace, development, and humanitarian needs. Furthermore, the Regional Offices represent, and strategically position, UNV and bring UNV’s services and solutions closer to its partners from governments, UN entities, civil society and private sector. The Regional Offices also support the promotion of volunteerism as per the UNV Strategic Framework.

Under the overall supervision of the Regional Portfolio Specialist, the Programme Associate will be supporting the Regional Office (RO) outreach for partnership building, partnership initiatives and mobilization of volunteers. He/she will provide programmatic support to the RO outreach to Western Balkan countries / territories and provide overall support to programme management of the RO.

In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contribute to UNVs engagement with regional bodies for joint advocacy and visibility, and support design, coordination, and implementation of joint regional events. He/she will support the RO outreach to non-field unit countries, as guided by the RO priorities and workplan, and overall support and backstop RO programme management and roll out of the regional work plan. He/she will actively build and nurture relationships with regional partners, host entities, volunteers, and other key stakeholders to enhance UNV impact for the UN System.

Duties and Responsibilities

1. Support to regional partnerships building and promotion of volunteerism within the UN System

• Assist in developing and implementing joint regional initiatives with different entities at the regional level, as per respective RO workplan;
• Support data, evidence, best practices collection on UNV programme and UNV Strategic Framework outcomes for use in partnership meetings and external presentations;
• As guided by Regional Portfolio Specialist, support design and drafting of UNV offer and mobilization proposals for special regional initiatives and/or joint UN programmes (cross border programmes, peace building initiatives, emergency and crisis response and similar);
• In collaboration with RO colleagues (communication, RBM, talent acquisition) engage in design and drafting of substantive and partner specific outreach materials (fact sheets, best practice, value add collection, etc);
• Contribute to UNV’s engagement with key regional bodies for joint advocacy and visibility events/initiatives by drafting of programmes and concept notes, other key communication to partners, and engage in event coordination on behalf of the RO, as needed;
• In close cooperation with the communications team, support coordination of the joint celebration of UN Thematic days with UN entities, including regional IVD (International Volunteer Day) and IVD in non-field unit countries, as needed;

• In close coordination with the Programme Associate, Online Volunteering (OV) support OV promotion in field and non-field unit countries, as needed.

  2. Support to mobilization and volunteer satisfaction for non-Field Unit countries

• Support the preparation/compilation of partnership data/materials for outreach to UN partners;

• Keep track on UN partners’ trends in the assigned countries and provide inputs for volunteer mobilization planning and outreach;
• In close cooperation with the regional Talent Acquisition Analyst, support the roll out of talent acquisitions actions in non-Field Unit countries, as needed per the regional Talent Acquisition plan;
• In close cooperation with the RBM Analyst, propose actions in response to Volunteer Reporting Application (VRA) analysis and keep track of their implementation in the assigned countries, as needed;

• Support facilitation training and capacity development events for UN Volunteers in the assigned countries, as needed.

  3. Support to regional office programme management

• Support Regional Portfolio Specialist in the research, documentation, knowledge management, and events for the efforts to the integration of volunteerism in coordination with VASS team.

• Provide support to preparation of regional and HQ missions in the region, by preparing and reviewing briefing documents and background materials, as per mission SOPs;
• Provide support and coordinate mission follow up actions, as per mission reports;
• Support Regional portfolio Specialist in meeting preparation with regional partners and entities, and coordinate timely implementation of post-meeting follow up actions. Participate in meetings, as required;
• Coordinate complex procurement of goods/services for regional partnership events;

• Perform other programmatic support functions, including of Field Units with high volumes of UN Volunteers as may be required;

  Core Competencies

  Achieve Results

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

  Think Innovatively

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

  Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

  Adapt with Agility

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

  Act with Determination

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

  Engage and Partner

• Demonstrates compassion/understanding towards others, forms positive relationships

  Enable Diversity and Inclusion

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies

Knowledge Generation

• Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Digital Awareness and Literacy

• Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.

Customer satisfaction/ client management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs; Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients' immediate requests; Ability to anticipate clients' upcoming needs and concerns.

Communication

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Relationship management

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding

Procurement management

• The ability to acquire goods, services or works from an outside external source

  Required Skills and Experience

  Education:

• Secondary education with technical training in administration, business administration or related areas;

• University degree in business, or public administration, or related areas is desirable but is not a requirement.

  Experience:

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant experience in personnel and/or business management. and/or programmer/project management;

• Experience in MS Office 365;
• Experience working in web-based management/CRM systems would be an asset;
• Experience working with Salesforce Service Cloud would be an asset;
• Experience in an international or non-profit context would be an asset;
• Experience working with volunteers would be an asset.

Language requirements:

• Fluency in English and in the local language of the duty station, as applicable;

• Proficiency in another official UN language and/or other dominant language in the region would be an asset.

  Disclaimer

Note:

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;

• This post is for local recruitment only. It is open to citizens of Bosnia and Herzegovina.

  Important information for US Permanent Residents ('Green Card' holders)

  Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

  UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

  Applicant information about UNDP rosters

  Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

  Non-discrimination

  UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

  UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

  Scam warning

  The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Potential interview questions