Program Support Intern, Interpreter Services (Spring 2024)
Support the interpreter scheduling and enhance operational guidelines
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Overview
Support the interpreter scheduling and enhance operational guidelines
You have:
- Currently pursuing an undergraduate or graduate degree or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
•Attend a volunteer/intern orientation.
•Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
•Support and correspond with interpreters to assign and reschedule appointments.
•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
•Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers,
•Assist with evaluating and training new interpreter candidates, including administering language exams.
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
•Work on a variety of ongoing and new projects, including enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate.
•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
•Excellent communication skills with fluency in written and spoken English.
•Experience working in customer service preferred.
•Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Potential interview questions
| Can you describe a time you had to provide support to a team member? | Interviewer wants to assess your teamwork and support skills. | Share a specific scenario where you successfully assisted a colleague. |
| How would you handle a difficult customer service situation? | Interviewer is looking for your problem-solving and communication skills in a stressful situation. | Pro members can see the explanation. |
| What skills do you believe are crucial for an interpreter services role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
