Program Supervisor
Manage staff, oversee services for asylum seekers, and ensure compliance.
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Overview
Manage staff, oversee services for asylum seekers, and ensure compliance.
You have:
- Bachelor's degree required, preferably in social work or related field.
- Minimum two to three years of experience implementing refugee, asylee, or immigrant services or similar programs.
- Experience supervising, supporting, and training staff.
- Experience in program management and responsibility for budget management preferred.
- Proficiency in Microsoft Office applications.
- Ability to prioritize and manage time effectively.
- Demonstrated ability to work effectively as a team member in a multi-cultural environment.
- Bilingual fluency in written and spoken English and Spanish or Portuguese.
- Strong cross-cultural understanding and excellent communication skills, both written and verbal.
- Must have a valid driver's license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Job Overview:
The welcome center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.
The Program Supervisor manages staff providing direct client services within the Welcome Center. The Program Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.
Major Responsibilities:
Core Service Delivery
• Guide the implementation of the program and ensure all core services are completed in a timely manner to all clients.
• Assign specialists and technicians to core services areas including intake/legal orientation, hygiene, food, clothing, overnight and travel.
• Create monthly staffing schedule to ensure appropriate coverage of core services.
• Collaborate with Coordinators to ensure appropriate services are provided to all clients.
Partnership Building
• Ensure close collaboration with on-site third-party medical service provider to ensure clients go through medical screening and their medical needs are addressed.
• Develop and maintain positive relationships with volunteers and volunteer-sending community-based organizations.
• Facilitate close communication with community partners such as local religious institutions and shelters on client referrals and incoming or outgoing donations.
Documentation and Reporting
• Ensure that client personal data collected during intake is accurate, secure, confidential, and treated in accordance with best practice data protection protocols.
• Guide the timely implementation of program updates as needed.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
Staff Supervision and Other Responsibilities
• Cultivate a respectful, supportive, and inclusive environment for team members, volunteers and clients.
• Recruit, train, develop and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Serve as a member of the management team and share in the on-call after hours focal point responsibilities.
• Other duties as assigned.
Key Working Relationships:
Position Reports to: Program Manager
Position directly supervises: Specialists, and Technicians
Other Internal and/or external contacts:
Internal: Volunteer Coordinator; Casework Coordinators; Children’s and Families Coordinator; Operations Supervisor; Inventory Specialist; HR Manager
External: On-site third party medical service provider; volunteer-sending community based organizations
Job Requirements:
Education:
• Bachelor’s degree required, preferably in social work or related field
Work Experience:
• Minimum two to three years of experience implementing refugee, asylee, or immigrant services or similar programs
• Experience supervising, supporting, and training staff
• Experience in program management and responsibility for budget management preferred
Demonstrated Skills and Competencies:
• Proficiency in Microsoft Office applications.
• Ability to prioritize and manage time effectively.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Bilingual fluency in written and spoken English and Spanish or Portuguese.
• Strong cross-cultural understanding and excellent communication skills, both written and verbal.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
• The Phoenix Welcome Center is a 24-hour/7 day facility; flexible work hours, including holidays, evenings, and weekends with regular contact with clients and volunteers is expected.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Qualifications
Potential interview questions
| Can you describe a time when you had to manage a diverse team with varying backgrounds? | This question assesses your experience in fostering collaboration in a multicultural team. | Provide an example that highlights your inclusivity and leadership skills. |
| How do you ensure compliance with program requirements and funding regulations? | The interviewer wants to know your approach to adherence in a structured environment. | Pro members can see the explanation. |
| What strategies do you use to build partnerships with community organizations? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks in a high-pressure environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenging case you managed successfully. What steps did you take? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
