Program Officer, Web Development

Job Description

Job Overview:

The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. Switchboard is a one-stop resource hub for refugee service providers in the United States, supported by the Office of Refugee Resettlement (ORR) and implemented by the IRC in partnership with Lutheran Immigration and Refugee Service (LIRS). More information about Switchboard can be found at www.SwitchboardTA.org.

Switchboard is seeking a Program Officer for Web Development. Switchboard provides training and capacity-building services to ORR-funded refugee service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. The Program Officer for Web Development will be responsible for ensuring that the Switchboard website is functioning and meeting program expectations, which include site performance, site content, and user experience. The Program Officer will translate high-level program requirements into technical requirements, and oversee development with 3rd party vendor(s). This position is remote and may be located anywhere in the United States.

Major Responsibilities:

Website Development

- Lead efforts to ensure that the Switchboard website is functional, running, and is meeting funder requirements. - Together with external vendor (web development agency), update WordPress theme and plugins as needed and perform pre- and post-deployment quality assurance. - Develop functional and technical requirements and documentation based on program needs and funder requirements - Function as the project lead for major web development initiatives, including requirements gathering, documentation, implementation, testing, and deployment. - Coordinate with Program Officer, Web Design; Digital Content Manager; and Communications Manager as part of Switchboard’s learner engagement team

- Provide solutions to increase engagement throughout the website, including downloadable resources and email opt-in. - Integrate the Switchboard website with other platforms such as email marketing, SMS, social media, etc. and provide recommendations for future integrations to meet program requirements

Project Management and Monitoring and Evaluation (M&E)

- Integrate Google Analytics event and goal tracking throughout website to track program requirements. - Together with Program Officer, Web Design, track data on website access and usage, as well as feedback data collected through user testing. - Based on data collected, elevate issues as needed and make recommendations for enhancements.

- Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.

Other duties as assigned.

Job Requirements:

· Bachelor’s degree in web development or other relevant field (or equivalent experience)

· WordPress development experience

· Working knowledge of HTML, CSS, JavaScript

· Excellent written and oral communication skills

· Ability to effectively manage complex projects with strict timelines

Preferred Experience & Skills:

· 3+ years’ professional experience in WordPress development

· Experience with website maintenance and security

· Experience with optimizing for speed and mobile devices

· Familiarity with refugee resettlement and integration services

· Experience engaging with external vendors and/or consultants

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who have lived experience as refugees, survivors of trafficking, or other populations the IRC serves.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

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