Program Consultant, Health Care

AHA - American Heart Association

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As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Program Consultant, Healthcare Quality in our QORA department!

The American Heart Association recently established the Center for Telehealth to improve the standardized delivery of Telehealth services to patients through a variety of activities including: contributing to the research and evidence-base for Telehealth care delivery, developing learning collaboratives to test Telehealth quality improvement strategies, dissemination of Telehealth education courses, promoting Telehealth certifications, and more.

This Program Consultant position will support the Center for Telehealth’s QORA deliverables and is a full time, benefits eligible, grant funded opportunity. Current funding will expire on June 30, 2026.

This position can be home based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at


This individual will be responsible for the implementation of quality programs aimed at improving care in patients with cardiovascular disease. Responsible for working with multiple sites to educate and motivate improvement in treatment to guidelines, clinical processes and practices. Responsible for communicating project status, and delivering requirements within budget, scope, and timeline. This position will also work closely with several different departments within the national office to ensure success.

  • Facilitates a smooth customer implementation / activation process to maintain client loyalty and satisfaction. Consults with the client to understand business requirements for implementation of the program/product and provides guidance about the programs/products. Oversees the completion of client solutions and strategies based on the analysis of the customer’s business goals, objectives, needs and general business environment
  • Internally, acts as an advocate for the client, may support client questions or problems. Interacts with internal resources as required to meet the program/product implementation. May track program/product performance, making the customer continuously engaged with the program/product and helps ensure the program/products are maximized for the customer. May function as the implementation project manager. May train customers, so they can optimize their activities with the program/product. May recommend program/product enhancements
  • Facilitates a smooth customer implementation process of the business solutions in complex environments, maintaining client loyalty and satisfaction. Plans, consults and conducts the analysis of clinical business problems to be solved with clients and/or programs/products. Partners with clients and/or users to implement products and/or systems and procedures which are cost effective and meet user requirements. Plans and conducts technical tasks associated with the implementation of solution sets working with clients and internal resources at the client site or remotely. Project manages the implementation assuring the timely and quality completion of the deliverables Partners with clients in planning, assessing of system/environment readiness, executing technical tasks (may include conversions, interfaces, integration, etc.), issue resolution, and implementation. In addition to consulting with client, may also teach/coach/provide technical assistance. May recommend program/product enhancements


  • Bachelor’s Degree or equivalent work experience
  • Two (2) – Five (5) years of proven experience
  • Experience in either an outpatient or inpatient care working directly on clinical quality or process improvement projects OR a national cardiac or risk reduction clinical quality improvement program that incorporates data capture within process improvement framework, or a combination of the two
  • Project Management experience
  • Proven ability to work independently with minimal supervision as well as be a collaborative team player
  • Ability to be dynamic, detail-oriented, multi-task, and re-prioritize in a fast-paced environment
  • Strong problem-solving skills.
  • Skill and ability in providing customer service at an excellent level to internal and external customers and partners
  • Strong interpersonal/relationship building skills
  • Excellent oral and written communication
  • Ability to travel up to 20% local and overnight stay

Preferred Experience:

  • Experience in health-related fields
  • Quality improvement experience
  • Familiarity with Systems of Care work or understanding of outpatient, certification, payers, or CMS
  • Health Center quality improvement, operations, or clinical experience
  • Experience building and cultivating volunteer and client relationship

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  • Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.


The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

**At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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