Principal IT Officer (Digital Services)

Overview

Manage IT resources and enhance service delivery in the Asia-Pacific region.

You have:

• You must manage IT resources including staff, contractors, and managed service providers.
• You need to have experience in managing user services and ensuring user-centric IT services.
• You should exhibit strong project management skills.
• You must possess analytical skills to understand user needs and behaviors.
• You need to demonstrate effective communication and collaboration skills.
• You should be able to administer IT service delivery in a field-office context.

Join Our Mission to Foster Prosperity in Asia

Are you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

While the position of Principal IT Officer (Digital Services) resides in the Information Technology Department (ITD), you will be strategically assigned at ADB's India Resident Mission (INRM) New Delhi, India.

You will report to the Director of the IT Field Office Team and/or Designated Technical International Staff located in HQ, Manila and coordinate leave plans and applications with designated staff in the Resident Mission.

Your Role

As a Principal IT Officer (Digital Services), you will manage FO IT resources (staff members, contractors and managed service providers) in a group of field offices around the South Asian region, ensuring the delivery of quality IT services for ADB personnel aligned with ITD's vision and priorities. These ADB personnel include local IT end-users, mission travelers, and personnel working outside of duty stations (ODS). Under the guidance of Senior IT Specialist (User Services), you will communicate and help implement work plans, monitor progress, and capture the impact of completed programs. Your role includes promoting a collaborative environment for your team and using insights from the team to improve IT service delivery in the field offices.

Your responsibilities involve understanding user needs, analyzing behaviors and expectations, and providing relevant observations to enhance IT service delivery.

You will coordinate with finance and administrative staff and with relevant FO personnel, IT divisions, and other departments to ensure that agile, user-centric IT end-user services are delivered.

You will:

Management of Field Office IT resources

Reporting and Monitoring

Collaboration and Knowledge Sharing

Qualifications

You will need:

Benefits

ADB offers competitive compensation and a comprehensive benefits package. The salary will be based on ADB's standards and comparator markets, taking into account your qualifications and experience.

Additional Information

This is a re-advertisement. If you have previously applied, you do not need to resubmit an application. Applications received in response to previous posting will be considered together with applications received in response to this advertisement.

This opening is a local staff position. It is open only to nationals and residents of India.

This is a fixed term appointment with option to renew, initially for a period of up to 3 years, or up to the Normal Retirement Date (NRD), whichever comes earlier, for the purpose(s) and conditions determined by ADB, in accordance with Administrative Order No. 2.01 (Recruitment and Appointment). After the initial fixed-term period, ADB may choose to renew the appointment for up to an additional 3 years or not renewed. This decision will be made in the overall interest of ADB, based on factors including but not limited to the requirement of Staff's particular blend of skills and experience for the medium-term work program of the organizational unit, sufficient funding to cover the renewed period, and Staff's performance and suitability for employment. There is no limit to the number of renewals up to NRD. However, this appointment is not convertible to a regular appointment.

About Us

Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines and is composed of 69 members, 50 of which are from the Asia and Pacific region. ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under our Strategy 2030.

ADB only hires nationals of its 69 members.

To view ADB Organizational Chart, please click here.

ADB wants to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

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Potential interview questions

Added 1 year ago - Updated 10 months ago - Source: adb.org