People and Culture (HR) Coordinator

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

Position: People and Culture (Human Resource) Coordinator

Applications Deadline: 22 February 2024

JOB PURPOSE

The role provides (but is not limited to) to provide technical support to WV Bosnia-Herzegovina People & Culture(P&C) Initiatives while at the same time ensuring the implementation of P&C, procedures and policies in accordance with the World Vision (WV) Partnership P&C standards and BiH Legal requirements. Support the Country Program Director to implement WV Bosnia’s strategy by undertaking all P&C tasks/functions including recruitment, employment, employee relations, compensation and benefits, performance management, staff care, employee engagement, Human Resources information system management.

JOB RESPONSIBILITIES

People and Culture (P&C) Policies, Systems, and Procedures:

• Align P&C policies with local laws, consulting with the Senior Leadership Team, Regional P&C Department, and legal advisor.
• Ensure regular awareness of P&C policies among staff through collaboration with managers and continuous updates.
• Implement policies, reporting and following up on any breaches or inconsistencies.
• Responsible to administer the HRIS System, including updates and running reports to ensure accurate and up to date data management.

Staffing/Employment:

• Collaborate with local management for workforce planning.
• Support local recruitment, ensuring compliance with organizational standards and local laws.
• Facilitate orientation for new hires and manage the local exit processes.
• Provide regular staffing updates to the Country Senior Leadership Team and Country Program Director.
• Administer and manage payroll, including maintaining accurate personnel files and handling employee enrolment and cancellations from benefits plans.
• Act as a liaison between employees and insurance providers, resolving benefits-related issues and ensuring effective plan utilization.

Employee Relations (ER):

• Build awareness among staff on employee relations protocol, policies, and procedures.
• Report ER cases following protocols, lead investigations, and reviews as needed.
• Handle staff grievances and disciplinary actions in compliance with BiH’s Labour Law and WV’s P&C policies.

Partnering for Performance:

• Support line managers in implementing Partnering for Performance.
• Equip managers with skills for high performance, career development, and addressing poor performance.
• Facilitate staffing changes in collaboration with line managers to support staff growth and career development

Talent Management & Learning and Development

• Facilitate Talent Management module implementation and provide guidance for functionality.
• Support line managers in conducting talent reviews and utilize various resources for leadership development.

Staff Care, Staff Well-being:

• Ensure proper application of staff-care guides and well-being framework.
• Identify staff care needs and recommend/implement solutions.
• Collaborate with line managers to create a conducive working environment.

Legal Matters & Governance:

• Coordinate with external law firm to ensure compliance with local laws.
• Facilitate internal communication between BoD, Leadership Team, and Staff.
• Assist SLT and Country Program Director in relevant governance related processes.

Risk Management:

• Support SLT in developing and implementing National Office Risk Management Strategies.
• Identify, analyze, evaluate, and monitor risks in alignment
• Collaborate with Internal Audit for risk-based internal audit planning.

Other

• Be familiar with audit requirements for P&C and act in a way that audit risks are at minimum
• Be familiar with WV security plan and follow security policies, rules, procedures and instructions
• Represent WV in an appropriate and professional manner with other NGOs and branches of the Government bodies
• Part of WV BiH Senior Leadership Team (SLT)
• Be familiar with WV policies and standards related to P&C for crises management and act according to those in case of crises including direct and indirect staff care plan preparation, communication and implementation.
• Adhere to WV Adult Safeguarding policy and standards and stay committed to WV vision statement and core values;

KNOWLEDGE, SKILL AND EXPERIENCE

Required Education and experience

• Bachelor Degree in HR, Business Administration, Psychology or a related fields
• 2-3 years of experience in Human Resources with medium business/medium NGO/government agency out of which. Experience with humanitarian aid in-country is a plus.
• Practical Knowledge of BiH Labour code
• Practical knowledge of office and HRIS system (Workday is preferable).
• Ability to maintain positive relationships with colleagues, being self-motivated and detail-oriented;
• Good communications skills;

Required Language(s)

• Fluent in English, spoken and written;
• Native in local language

Required travel and/or work environment accommodations

• The position requires ability and willingness to travel domestically to 30% of the time.

Preferred Experience, Knowledge and/or other Qualifications

• Ability to demonstrate sound judgment
• Ability to contribute to the healthy team spirit within the teams;
• Experience of work in an INGO setting and past exposure with the international working culture and practices is a huge advantage;

Applicant Types Accepted:

Local Applicants Only