Partner Services Specialist

Partner Services Specialist (Account Manager), Regional Partner Services

The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.

The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Why we are recruiting

The Regional Partner Services team focuses on structuring and delivering tailored engagement for the Forum Partners across Latin America, Middle East & Africa, South Asia, Asia Pacific. The team works in close collaboration with the Regional Team, 10 Forum Centers and 22 Global Industry communities.

We are currently looking for a Regional Partner Services Specialist (Account Manager), who will be responsible for building and reinforcing interactions with Partner Representatives at the Forum Partner companies of Greater China region and based out of the Forum’s Beijing Representative Office.

Responsibilities include

• Responsible for maintaining ongoing Partner engagement with the Forum, through building and maintaining relationships with partner Representatives of partner companies in the Greater China region.
• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with Centers, Industries, and/or institutional communities.
• Onboard Partner Representatives into the Forum ecosystem and relevant engagements, in collaboration with units and teams across the Forum platform.
• Contribute to shaping the engagement plan for Partners, in collaboration with either the Regional Business teams or Global Industries.
• Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics, in collaboration with Regional Business.
• Responsible for Partner integration and experiences across the Forum’s digital ecosystem.
• Monitor and generate intelligence on Partner companies and their respective regions to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes.
• Contribute to opportunities to grow and deepen engagement of the Partners, in close collaboration with the Regional Business.
• Contribute to Regional Business team-wide tasks, e.g., business reporting consolidation, liaison with Beijing office teams etc, ca 15% of the time.

To be successful, a Regional Partner Services Specialist (Account Manager) should

• Build relationships with the Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their regions and industry sectors
• Monitor and proactively manage partner retention, engagement metrics and take the lead on the resulting actions
• Ensure a ‘One-Forum’ approach, with internal product teams, Centres and Regional Business teams to Partners to guarantee optimal Partner engagement experience.

Preferred Requirements and Experience

• Bachelor's degree or equivalent
• 3-7+ years of professional work experience in or with the Greater China region. Prior account management experience and with practices of engaging leading companies of financial sector is a strong advantage
• Regional and Chinese and international cultural experience, exposure and understanding is a strong advantage
• Outcome driven, successful track record in key account management and business relationship development, including proven ability to engage with multiple functions and business lines in an organization
• Excellent verbal, written and presentation communication skills and command of Mandarin and English is a must
• Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties
• Digital mindset and capabilities, knowledge of Salesforce CRM system is a plus
• Strong service orientation and entrepreneurial and collaborative attitude
• Strong research and analytical skills.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!