Operations Information Management Officer SC8

Crisis & Emergency Response

Overview

Lead the Global ETC information management team and support cluster operations.

You have:

• University degree in Political Science, Social Sciences, Economics, Statistics, Information Management or Journalism, Business Management, or other relevant field.
• Minimum of 5 years of professional experience, including some experience in either Operational Information Management, Humanitarian Affairs, or Monitoring and Evaluation.
• Experience in using data collection and visualization platforms (i.e. Tableau) and/or graphic design tools, an asset.
• Experience in managing small teams, strongly desired.
• Fluency in English language is a must. Intermediate knowledge of a second official UN language desirable.

.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Information Technology Emergency Preparedness & Response Branch is responsible for coordinating and managing the IT response to emergencies for WFP and - as the Emergency Telecommunications Cluster (ETC) lead agency - the wider humanitarian response community. As the operational branch of WFP Information Technology, this branch leads global coordination, advocacy and partnerships for the ETC providing vital communications and technology services in humanitarian crises to governments, humanitarian organizations and affected communities.

ORGANIZATIONAL CONTEXT

These jobs are found in Headquarters (HQ), Regional Bureaux (RBs) and Country Offices (COs), and report to the Regional/Division/Country Director or the designate. Job holders are required to carry out well-defined activities and straight forward analytical work. They are likely to be working closely with a more experienced professional staff member receiving guidance and regular feedback on work performed.

JOB PURPOSE

Under the supervision of the Deputy Global ETC Coordinator, Global ETC team in the IT Emergency Preparedness and Response Branch (TECF), the candidate will be expected to lead the Global ETC Information Management team and associated activities in support of cluster operations and IT Emergency Preparedness and Response (EPR) activities.

Job Title: Operations Information Management Officer

Level: SC 8

Salary: Starting from AED 24,374.25 per month (inclusive of pension), plus medical insurance and other entitlements.

Duration of Employment: 12 months with possibility of extension

KEY ACCOUNTABILITIES (not all-inclusive)

• Lead and manage the Global ETC information management team. Motivate staff, providing coaching, training and guidance to ensure appropriate development and enable high performance. Support staff-related administrative tasks including performance and evaluation, onboarding, leave and deployment calendar. • Contribute to work planning, delivery, and associated budget tracking for Global ETC IM team activities. • Ensure that standard information management and reporting procedures and templates are followed and made available, to drive the quality, consistency and standardisation of information management and performance reporting across WFP and within the ETC. • Ensure the set of products and platforms remain relevant and up to date for Global ETC activities and country operations. • Contribute to the review of processes to collect, store, analyse and visualize ETC data collected in a productive and secure way using digital tools and platforms. • Assist in the design of the ETC monitoring and evaluation framework including the standardization of Key Performance Indicators (KPI). Track reporting activities to ensure they are completed on time and captured in relevant platforms. • Develop needs assessment and user satisfaction surveys; conduct the survey as needed and analyse the results and produce comprehensive reports to be shared with IT/ETC Coordinators, management and partners. • Provide technical support in identifying operational data sets and data sources to produce reports and visual dashboards efficiently. • Provide training, onboarding and regular support to information management staff deployed and recruited for ETC humanitarian operations and Global ETC team. • Act as a focal point for the ETC Website management along with TEC Communication team, and liaise with vendor and Global ETC team members in ensuring the platform is up to date, maintained and used appropriately. • Collate, analyse and communicate needs assessments, key operational information on activities as well as challenges and available resources in order to facilitate access to timely and accurate information used at country, regional and corporate level and support decision-making; including production of up-to-date maps, dashboards and situation reports. • Engage closely with other Clusters IM teams, the inter-agency IM working group, the WFP operational information management unit and the TEC Communication team. • Support the IT/ETC Coordinator by providing inputs to IT response plans, Humanitarian Response Plans (HRP), the Humanitarian Needs Overview (HNO), appeals, appeals requests and materials required for donor conferences and fundraising. • Deploy to emergency operations to take on ETC operational information management and advocacy activities as required. • Other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree Political Science, Social Sciences, Economics, Statistics, Information Management or Journalism, Business Management, or other relevant field.

Experience:

• Minimum of 5 years of professional experience, including some experience in either Operational Information Management, Humanitarian Affairs, or Monitoring and Evaluation, required. • Experience in using data collection and visualization platforms (i.e. Tableau) and / or graphic design tools, an asset. • Experience in managing small teams, strongly desired.

Knowledge & Skills:

• General knowledge of information management best practices, techniques and processes with some understanding of the basic theoretical background. • Strong written and oral communication skills, including substantive analysis and report writing skills. • Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.

Language: Fluency in English language is a must. Intermediate knowledge of a second official UN language desirable. Official languages are: Arabic, Mandarin, French, Russian, Spanish, and/or WFP’s working language Portuguese.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

EXPERIENCES FOR ENTRY INTO THE ROLE

• Ability to manage a small team effectively. • Act as a role model of the values, principles and standards of WFP, actively contributing to creating an enabling, inclusive work environment through respectful and constructive communication and holding self and other team members accountable for their actions. • Ability to plan and organise work programme and to work with minimum supervision under own initiative; Tact and ability to work harmoniously with people of different national and cultural backgrounds; demonstrated problem-solving skills; ability to conceptualise issues, think in abstract terms and analyse numerical concise and analytical reports under time constraints. • Ability to report efficiently and regularly to management on activities and projects delivery. • Ability to organise, assess data; strong oral and written communication skills. • Ability to turn operational information, data and statistics into compelling, easy to read infographics, charts and other visualizations to support monitoring and tracking efforts. • Ability to identify, research, analyse and synthesise complex development issues; • Ability to recognize and assess the sensitivity of information obtained; respect the confidential nature of sources of information where relevant. • Ability to write and coordinate the work of others; Excellent knowledge of English (spoken and written).

TERMS AND CONDITIONS

• The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply.
• Only those candidates shortlisted will be notified.

DEADLINE FOR APPLICATIONS

5 January 2022.

.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org