of Administrative Associate (SQM), GS-6, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

How can you make a difference?

The Administrative Associate works with UNICEF GSSC’s Service Quality Management (SQM) team and performs highly skilled customer feedback and change management related functions. The incumbent of the post performs initiatives in the identification and resolution of issues, problems and provides substantive technical assistance to staff within GSSC as well as to our customers. The impact thus affects not only the design and functionality of GSSC supported activities related to customer solutions, but also the operational effectiveness of staff throughout UNICEF.

Responsibilities:

Under the direct supervision of the Client Engagement Specialist, the Administrative Associate will be responsible for reviewing, coordinating and responding to feedback and requests from the customers. In line with the customer engagement strategy and customer feedback framework, the incumbent is expected to provide logistics support to client engagement activities, capture key points from the meetings and share with the concerned staff, and identify process improvement points.

The Administrative Associate is expected to follow up customer engagement actions and provide answers to offices on a timely basis. The incumbent is also responsible for supporting change management related activities through supporting clients, facilitating rollout, collecting feedback and carrying out customer engagement related administrative support.

Duration

This is a Temporary Appointment for a duration of 6 months.

The anticipated start date of this Temporary Appointment is 1 June 2023.

As an advocate for every child, you will receive

• A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments, with a net minimum monthly salary of HUF 587,257.00
• Hybrid work opportunity
• Holidays and leave
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

To qualify as an advocate for every child you will have…

• Completion of secondary education (i.e. high school diploma) is a minimum requirement.
• Minimum 6 years of relevant work experience in administration/finance/human resources/customer service is required for candidates without university degrees.
• Minimum 2 years of relevant experience in customer service or administration for candidates holding Bachelor’s or Master’s Degree in Business related fields.
• Advanced knowledge of Microsoft Suite of Products (including MS Word, MS Excel and MS PowerPoint) is required.
• Relevant experience in customer service is required.
• Work experience in data analysis and reporting is an asset.
• Previous experience in working with SAP or similar ERP system is an asset.
• Work experience with a development organization is an asset.
• Previous hands-on experience in planning, organizing and delivering administrative support services is highly desirable.
• Proven experience in dealing with confidential and sensitive communication and information is desirable.
• Proven ability to organize and prioritize is desirable.
• Fluency in English is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.