Network &Security Analyst

Overview

Join to provide technical support and application assistance to end users.

You have:

• Maintain system users accounts and provide help desk assistance and technical support.
• Provide Application support (incident triage, analysis, resolution and closure) and business support.
• Record, track, and document the help desk request problem-solving process.
• Provide technical expertise for the development of specifications for new IT equipment to be purchased.
• Install, upgrade, and configure business applications as required.
• Perform necessary training to the end users on the use of IT services.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Role: Maintain system users accounts and Provide the help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures.

Duties:

• Maintains and tracks known application errors or problems documentation and matches associated unresolved incidents against the same.
• Provide Application support (incident triage, analysis, resolution and closure) and business support (working directly with staff to address queries, provide reporting)
• Devises solutions or workarounds in response to incidents to ensure that the effect on service is minimized.
• For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Installs, upgrades and configures business applications as per required.
• Installing and configuring computer systems and peripherals
• Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose;
• Providing the Technical expertise for the development of the specification of new IT equipment’s to be purchased.
• Testing the acquired equipment, ensuring quality assurance of supplied IT equipment and distribution
• Work Closely with the Core Banking Vendor, support staff and consultants for new application integrity;
• Provide the technical Support for the mandatory reporting process including developing and automating reports generation of various reports from database as per business need;
• Proving necessary training to the End users on the use of IT services.
• Perform any other duties as may be directed by the Manage

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 3 months ago - Updated 3 months ago - Source: wvi.org