Movement Control Assistant (Airport Immigration Support)
Ensure accurate processing of passengers, baggage and cargo in accordance with regulations.
Overview
Ensure accurate processing of passengers, baggage and cargo in accordance with regulations.
You have:
- High school or equivalent diploma is required.
- A minimum of three (3) years of progressively responsible experience in movement control related services or general experience in the field of transport, travel related, or logistic fields or administration is required.
- The number of years of relevant experience is reduced to 1 for candidates who possess a first-level university degree or higher.
- Experience working with Microsoft applications (Word, Excel, Access) is required.
- Relevant training in airlines rules and regulations and/or shipping practices is desirable.
- Experience with UN/NGO or other international bodies is desirable.
- Fluency in both English and Arabic is required.
Contract
This is a Consultancy contract. More about Consultancy contracts.
Result of Service
• Accurate and compliant processing of passengers, baggage, cargo, and travel documentation in accordance with UN, aviation, immigration, customs, and security requirements. • Effective coordination between UNSMIL, airport authorities, immigration officials, customs representatives, and service providers. • High-quality passenger support and customer service for UN personnel and authorized travelers. • Accurate passenger, cargo, and operational records, including manifests and supporting documentation. • Timely submission of weekly shift performance summaries to the First Reporting Officer. • Consolidated, reviewed, and quality-checked incident reports prior to submission. • Weekly summary reports reflecting incidents, setbacks, operational challenges, and corresponding observations. • Strong attention to detail resulting in the timely identification of document discrepancies and adherence to established procedures.
Work Location
Tripoli, Libya
Expected duration
6 Months renewable
Duties and Responsibilities
• Document Verification: Prepare flight documents, passenger manifest, boarding passes, waiver sheet for non-UN passengers, baggage tags, cargo check passports, visas, and other travel documents to ensure they are valid and authentic. • Ensure travelers are compliant with entry requirements. • Work closely with immigration officers, customs officials, and other airport personnel to streamline the processing of travelers. • Communicate effectively to ensure a smooth operation. • Address and resolve issues that may arise during the immigration process, such as document discrepancies or delays. • Provide support in case of emergencies or irregularities. • Maintain accurate records of passenger interactions and any issues encountered during processing. • Perform Check-in passengers & their luggage against passenger manifest & ensure that accompanied baggage is weighed measured. • Use advanced systems to scan documents, check databases, and track traveler movements. • Assist passengers, check-in and support Staff members in the terminal for UNSMIL/commercial flights. • Provide customer service by answering questions, providing directions, and assisting travelers who may be experiencing difficulties. • Supervise / coordinate work of aircraft loaders/ contractors if required. • Compile passenger and cargo manifests and submit them to supervisor for verification.
Qualifications/special skills
High school or equivalent diploma is required. A minimum of three (3) years of progressively responsible experience in movement control related services or general experience in the field of transport, travel related, or logistic fields or administration is required. The number years of relevant experience is reduced to 1 for candidates who possess a first-level university degree or higher Please explain how you meet this criterion using examples. Experience working with Microsoft applications (Word, Excel, Access) is required. Please explain how you meet this criterion using examples. Relevant training in airlines rules and regulations and/or shipping practices is desirable. Please explain how you meet this criterion using examples. Experience with UN/NGO or other international bodies is desirable. Please explain how you meet this criterion using examples.
Languages
English and French are the working languages of the United Nations Secretariat. For this job opening Fluency in both English and Arabic is required.
Additional Information
Not available.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
Potential interview questions
| Describe a situation where you processed travel documentation and faced a discrepancy. How did you resolve it? | The interviewer wants to assess your problem-solving skills and attention to detail in a critical task. | Provide specific examples of your experience with documentation processing and how you ensured compliance. |
| How do you ensure effective coordination with multiple stakeholders at an airport? | Understanding your ability to collaborate is vital in this role involving various authorities. | Pro members can see the explanation. |
| Can you give an example of how you provided exceptional customer service to a traveler in distress? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain accurate records in a fast-paced environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain how you would handle an emergency during passenger check-in. | Pro members can see the explanation. | Pro members can see the explanation. |
| Detail your experience working with Microsoft applications for reporting purposes. | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you consider critical when verifying a traveler's documents? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you had to work under pressure. How did you manage it? | Pro members can see the explanation. | Pro members can see the explanation. |