Mental Health Program Manager

Job Overview:

IRC Washington’s Mental Health programming provides support to newly arrived refugee and immigrant individuals and families. This program has been developed over several years in response to identified needs and gaps in services for the communities IRC serves. MH programming is still in the early stages of implementation and dedicated programming was launched within the past eighteen months. With recently developed resources for these services, IRC Washington is looking for a program manager who can oversee current programming and develop additional funding and support to ensure sustainability into the future. IRC Washington is dedicated to providing MH services that are responsive to the needs of the people IRC serves including adaptation for cultural, social, language, and other considerations. The Mental Health Program Manager is responsible for program implementation and development and will provide oversight, management, and support for all program activities, staff, and funding streams.

Major Responsibilities:

Oversee all aspects of the Mental Program at IRC Seattle including program implementation, development, grant management, budget oversight and management, leadership, and staff support and supervision.

Program Implementation

- Support staff to implement Mental Health Program activities including but not limited to Afghan and Ukrainian Peer Support, Attachment Vitamins, and psychosocial support groups - Provide specialized and intensive support as needed to IRC clients who may be experiencing a mental health concern - Ensure follow-up care for clients of concern - As needed support or provide intake and assessment to individuals and families - Ensure documentation of program activities through case noting and data entry - Work with the local office and IRC national leadership to develop or refine mental health and crisis related protocols - Develop and review program reports and collect data for evaluation, tracking, and reporting purposes and to ensure compliance with donor requirements - Support and develop monitoring and evaluation activities to assess program activities, document accomplishments, identify promising practices and lessons learned, and respond to participant and community feedback and needs - Develop and maintain strong community partner relations as it relates to supporting the mental health, adjustment, and resilience of newly arrived refugees, establish coordination meetings, and communicate regularly with partners - Increase visibility of the Mental Health program through partner relations, internal relationship building, and networking with community partners - Develop and manage all assigned budgets and spending plans in collaboration with Health and Wellness department leadership and finance team - Work with community stakeholders and partners to leverage resources and best serve refugee and immigrant communities

Program Development

- Identify unmet needs, design programming, and secure funding to address gaps in services in response to staff, participant, and community feedback - Support the development of high-quality funding proposals in collaboration with program and development teams - Research and pursue private and public grant funding to sustain and expand Mental Health programming in collaboration with development team - Collaborate with IRC’s National Safety and Wellness Technical Unit to pursue funding opportunities - Develop new strategic partnerships and funding opportunities and reach out to new potential partners to sustain and expand the Mental Health program - Maintain and develop relationships with funders and other partners who contribute donated services, time, funds, and goods to support the Mental Health program

Grant/Budget Management

- Act as budget holder for all Mental Health funding streams and overall program budget - Manage Time & Effort reporting, track spending, develop and follow program and grant spending plans, monitor budget vs. actuals, meet regularly with Finance department, lead monthly Budget vs. Actual/Program Check In meetings with support from Development, Finance, Operations teams, and Leadership - Manage budgets and approve expenses for Mental Health related funds, ensuring costs are maintained within allocated budgets - Develop and update evaluation tools to track progress and outcomes in Mental Health programming - Coordinate data collection and tracking efforts, including case notes for key services provided to Mental Health participants and reports for funders and/or IRC headquarters - Understand requirements of each individual grant and funder for Mental Health program - Responsible for compliance and timely reporting under multiple Mental Health funding streams

Leadership

- Act as the leader of the Mental Health program providing strategic vision and ownership of program objectives - Organize and participate in annual planning activities for the Mental Health program including developing and defining a vision and strategy in collaboration with Mental Health team, Health & Wellness Leadership, fellow Program Managers, local leadership, Safety and Wellness Technical Unit, and other relevant staff - Represent IRC and Mental Health Program with partner organizations, funders, program participants and other community stakeholders - In conjunction with other Program Managers take ownership of relevant strategic objectives, provide guidance and oversight to the appropriate objectives in the IRC Seattle Strategic Action Plan - Work with IRC Seattle Senior Management Team, program leads and other staff, and ensure a good working relationship with all internal departments/programs in the design and coordination of new programming, provision of services, development activities, public relations materials, events and media communications

Staff Support and Supervision

- Supervise the Mental Health program and team which provides identified evidence-based interventions with individuals and families in the community - Oversee the recruitment, hiring, and training of new team members and volunteers - Utilize IRC’s People Management Standards including regular team and individual meetings, clear expectations, effective feedback, responsive support, and adaptive management approach - Ensure program staff engage in training on trauma-informed approach and other relevant professional development and work to incorporate trauma-informed approach into service delivery, workload management, and staff supervision and support - Provide mentorship and support to staff around professional development, workload management, trauma-informed approach, and staff wellness - Cultivate an environment of teamwork through regular program meetings and on-going training - Collaborate with team members to set performance and development goals and check in regularly on progress - Conduct mid-year and annual performance management evaluations - Participate in IRC Seattle staff meetings, training, staff wellness activities, and fully engage as member of the team - Comply with all policies, procedures, and protocols of the agency - Perform other duties as assigned

Key Working Relationships:

Position Reports to: Health & Wellness Department Lead

Position directly supervises: Afghan Peer Support Specialist, Ukrainian Peer Support Specialist, and Attachment Vitamin team/staff

Other Internal and/or external contacts:

Internal: other IRC Seattle program teams, IRC Seattle Finance and Operations teams, IRC Seattle Development team, External Communications, and Volunteer support teams, Mental Health Technical Adviser, Evidence-based intervention trainers.

External: Community stakeholders and partners including service providers, healthcare partners, mental health providers, relevant state and local agencies, IRC donors, and others.

Job Requirements:

Education:

Master’s degree with focus on mental health, social work, or other relevant area strongly preferred, equivalent professional experience will be considered

Work Experience:

Three years of progressively responsible experience in the areas of Mental Health/Social Services, Refugee and Immigrant Services, Humanitarian Relief, Program Management, Grant Management, Grant Compliance, Staff Supervision, Donor Relations

Demonstrated Skills and Competencies:

- Experience in assessing and responding to mental health concerns and safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence - Experience in providing training, coaching, and supervision - Knowledge of the mental health and social service system in the geographic service area - Experience working with refugees and immigrants strongly preferred; lived experience as a refugee or immigrant highly valued - Strong understanding of trauma informed care and commitment to client centered, strengths based, and culturally appropriate services - Outstanding communication and interpersonal skills - Highly organized with excellent problem-solving skills and demonstrated ability to multi-task, prioritize duties and manage time effectively - Ability to work independently and as a team member in a fast-paced, cross-cultural environment - Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age - Ability to follow strict guidelines of client confidentiality and safeguarding - Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems - Experience working with and ability to interact and connect with people from diverse backgrounds - Public speaking experience and ability to professionally represent IRC and its mission - English proficiency, both spoken and written, required and professional proficiency in language(s) of local immigrant and refugee communities (i.e., Arabic, Dari, Kinyarwanda, Pashto, Somali, Spanish, Swahili, Ukrainian, Burmese, Nepali etc.) strongly preferred - Computer skills, particularly knowledge of Word, Excel, and all Microsoft Office applications - Commitment to anti-racism and ongoing learning

Working Environment:

Standard, professional office environment combined with community-based work. IRC Washington follows a flexible work model which requires some time on-site/in office while also allowing for remote work.

Access to a reliable transportation to travel regularly throughout the service delivery area is required

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position. Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The IRC and IRC employees must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

#LI-Onsite