MEAL Officer

Job Description

Job Description Job Title: MEAL Officer Band/ Level / Grade: 8B Department: MEAL Location: Hodeidah / Yemen

Background: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees required to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC Yemen began its programs in October 2012. Since establishing its presence in the South of Yemen, in the Red Sea coastal city of Aden, the organization has grown from just implementing small projects to handling large-scale emergency and relief operations. Currently, IRC Yemen is operating in eight governorates in the south and north of Yemen and Sana’a and Hodeidah in the North through direct programming and through local partnerships in Health, WASH, Nutrition, Economic Recovery Development, Education, Child Protection, Gender and Women Protection and Empowerment.

Scope of Work: Working under the direct supervision of the Field Manager and technical guidance from the Monitoring & Evaluation (M&E) Manager, the MEAL Officer will be based in IRC Field Office in Hodeidah, Yemen. The MEAL Officer will work closely with all program staff in the field to implement the IRC Yemen MEAL commitments and improve program quality through enhanced data management systems and processes. The position will also act as the focal point for MEAL in the Field Office.

The Officer will be responsible for leading day-to-day MEAL issues arising in the Field Office and providing technical support to field teams to ensure the effective implementation of projects

The Officer holder will be responsible for the feedback channel for all the areas, conducting field visits, surveys, FGD, and individual meetings as well as crafting reports and supporting the staff.

Responsibilities: - Provide direct support to monitoring and evaluation processes of all the projects in the field site - Support projects to adhere to the IRC`s Monitoring and Evaluation standards - Supervise data entry processes and provide complete, accurate, and consistent data to Managers in the field to ease data analysis and action planning. - Take part in all data analysis and action planning meetings organized in the field - Keep the database up to date and help program staff prepare periodic high-quality reports - Assess M&E technical capacity needs in the field office, prepare and implement a capacity-building plan on data collection, cleaning, analysis, presentation, and use with support from the M&E Manager - Provide support in Baseline, Endline Evaluations, Post Distribution Monitoring (PDMs), Satisfaction Surveys, Post-planting and Post-harvest surveys, and other related household surveys in all locations - Conduct regular data verification and audit exercises to assess the quality of data reported and address any anomalies identified - Submit to the M&E Manager weekly and monthly updates on MEAL activities conducted in the field - Ensure that the feedback channels for all areas are in place and appropriate for the affected population: this may include conducting field visits, surveys and facilitating FGD, running individual meetings with communities. - Generate reports on the implementation and use of feedback channels, per project result, including limitations and challenges. - Assess the utility and efficiency of the established mechanisms for children and adults and propose recommendations for improvements. - Facilitate access and provide support and input to specialist external consultancy firms running surveys and dialogues with clients. - Provide support, advice, and training, where applicable for the management of client feedback. - Aggregate and disaggregate client feedback (according to gender, age, status, disability, sector, risk level, and other clients’ appropriate disaggregation). - Present statistics on feedback received and feedback content in clear formats to highlight feedback trends, as well as synthesize qualitative feedback in ways that provide the detail that the program team will need to have an appropriate response. - Analyze key themes, challenges, and opportunities for program improvement. - Keep a record of number of cases that are closed/responded to and the timeliness of response and how client feedback has been responded to through information collection and data analysis. - Make sure the feedback loop with clients is closed within the agreed timeline to acknowledge their feedback and respond to them about what the IRC has done in response to feedback. - Maintain open and professional relations with other team members while promoting strong team spirit.

Other: - Represent IRC Yemen at inter-agency field-based MEAL coordination forums - Foster good relationships and team spirit with program and operations staff in the field - Perform any other MEAL tasks assigned by the M&E Manager and CRA Manager

Qualifications

Requirements (Qualifications, Skills and Abilities) Education: A postgraduate or bachelor`s degree in Social Sciences, Information Technology, Development Studies, Statistics, or a related discipline Experience: - Minimum of three years of working experience in monitoring, evaluation, accountability, and learning or research at the field level. - Experience in conducting surveys or evaluations e.g., post-distribution monitoring, post-harvest surveys, post-planting surveys, and KAP surveys will be a distinct advantage. - Experience in data collection using mobile data collection systems such as Commcare, Kobo Collect, or ODK. - Experience in data analysis using Excel, PowerBI, ENA, SPSS, and/or STATA. - Good technical skills in writing surveys and assessment reports. - Excellent interpersonal skills; both verbal and written communications skills as well as strong team working skills. - Ability to manage multiple tasks in an effective, proactive, and timely manner. - Good English and Arabic writing and verbal skills.

Skills and Abilities: - Competence in using computer packages including Word and Excel - Excellent interpersonal and problem-solving skills - Ability to communicate clearly, concisely and effectively - Ability to work in multi-disciplinary and multi-cultural contexts - Ability to work under pressure/cope with tight deadlines

Proficiencies: - Active listening and effective communication. - Professionalism and work ethic. - Receptive and Resilient. - Positive Interpersonal interactions

Work Environment

Professional Standards The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, age, marital status, disability or any other characteristic protected by applicable law.