MEAL (Accountability and Learning) Officer - Afghan Females Only

Provide MEAL support and ensure client communication and feedback.

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IRC - The International Rescue Committee

Open positions at IRC

Kabul (Afghanistan)

Monitoring & Evaluation

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Overview

Provide MEAL support and ensure client communication and feedback.

You have:

Good written communications skills in English, excellent Pashto or Dari language skills
Experience working in M&E or MIS systems
Proficiency in the use of MS Word, Excel and computer applications
Strong interpersonal skills
Bachelor degree
2 years or more experience
Ability to prepare tabular and graphic presentations of data/information
Experience with KoBo/tablet collection
Experience in Google Drive/Docs/Sheets

Future-proof your career in international organisations.

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Details

Job Description

- Respond the client’s calls and messages on daily basis. - Manage the complaints hotline, WhatsApp, and conduct follow up focus groups or spot-checks as needed. - Maintain updated spreadsheets, with complaints received, person responsible for follow up and status of response. - Provide feedback and information from the monthly reports to project stakeholders to improve the quality of programming; advise the Kabul and filed offices of strengths and weaknesses, issues and concerns and successes reported or discovered. - Communicate with field MEAL team and inform them about the gaps. - Coordinate with the related IRC departments to ensure adequate and timely responses to feedback received - Perform other duties as required by the MEAL department.

Key Working Relationships:

- Conduct meetings with community members and leaders – especially females. - Work closely with MEAL Sr. Officer/ Managers and MEAL Coordinator

Coordinate with program staff.

Qualifications

- Good written communications skills in English, excellent Pashto or Dari language skills - Experience working in M&E or MIS systems - Proficiency in the use of MS Word, Excel and computer applications. - Strong interpersonal skills

Priority given to applicants with:

- Bachelor degree - 2 years or more experience - Ability to prepare tabular and graphic presentations of data/information - Experience with KoBo / tablet collection - Experience in Google Drive / Docs / Sheets

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Potential interview questions

Can you describe a time you successfully resolved a client complaint?	The interviewer wants to assess your problem-solving skills and your ability to handle difficult situations.	Share a specific instance where you tackled a complaint effectively, outlining the steps you took to resolve it.
How do you prioritize your tasks when managing multiple client concerns?	This question evaluates your organizational skills and ability to manage time effectively.	Pro members can see the explanation.
Describe your experience with data management in previous roles.	Pro members can see the explanation.	Pro members can see the explanation.
How would you ensure clear communication with the field MEAL team?	Pro members can see the explanation.	Pro members can see the explanation.
Give an example of a project where you used MS Excel for data presentation.	Pro members can see the explanation.	Pro members can see the explanation.