Marketing and Communication Officer

This opening expired 1 year ago.

Application deadline 1 year ago: Sunday 31 Oct 2021 at 00:00 UTC

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This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

LAPOR is an online citizen complaints management system and it was designed to increase public participation in the supervision of programs and government performance as well as the provision of public services. LAPOR is an integrated online system that is easily accessible through various online platforms including: 1) text messaging 1708 (based on Indonesia’s Independence day on 17 August), 2) mobile application (LAPOR!) on Android and Blackberry – IOS still under development, (3) the internet (, 4) Facebook ( LayananPengaduanOnlineRakyat), 5) Twitter (@LAPOR1708 or #LAPOR), 6) YouTube (@LAPOR1708), and 7) Instagram (@LAPOR1708). Currently, under President Joko Widodo (Jokowi), LAPOR is still a cornerstone for complaints handling with KemenPAN-RB, KSP, and ORI as the national partners of the system.

UNDP in Indonesia has been initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil petitions that can improve public service provision over time, in collaboration with the Ministry of Administrative and Bureaucratic Reforms (Kemenpan) to develop a comprehensive and integrated national strategy on the public service complaint management system.

The project aims to enhance the e-governance system under the three main output that expected to be achieved: 1) developed masterplan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!); 2) Enhanced institutional capacity on complaint handling of national and subnational governments through Invitational and Local trainings; and 3) Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions.

Within the delegated authority and under the supervision of National Project Manager of SP4N LAPOR! Project or his/her designated mandated representative(s), the UN Volunteer Marketing and Communication Officer will:

  1. Ensures planning and design of internal and external strategies for communications outreach focusing on achievement of the following results:  Preparation and conduct of communications need assessment for SP4N-LAPOR! Project;  Drafting/editing communications and outreach strategy based on corporate communications strategy and consultation with donor;  Develop strategy to integrate advocacy and communications strategies into all aspects of SP4N-LAPOR! Project during activity formulations;

  2. Ensure implementation of SP4N-LAPOR! Project’s strategy and plan focusing on the achievement of the following results:  Implementation of SP4N-LAPOR! Project’s publications strategy and plan, based on corporate publications policy and donor requirements;  Develop and produce knowledge management instrument and document in relation with the process and achievements and outputs of SP4N LAPOR Project;
     Coordination and management of SP4N-LAPOR! Project publication activities such as content management, norms for publishing, design, etc;  Contact with printers and other suppliers to ensure production and ensure publications dissemination.

  3. Supervision of the design and maintenance of SP4N-LAPOR! online and offline publication, focusing on the achievement of the following results:  Supervision of the design and maintenance of the project’s news based on corporate requirements in cooperation with Country Office’s Communication staff;  Preparation of the content for the online publication to ensure consistency of the materials;

  4. Supports the business development focusing on achievement of the following results:

Launches and campaigns  Promotion and maintenance of public information campaign on activities/outputs of SP4N-LAPOR! Project:  Packaging and submission of project initiatives for donor review in collaboration with project’s staff and supervisor.

Outreach  Maintenance of increased coverage and understanding of the SP4N-LAPOR! Project agency’s work in the country or pilot area through regular media contacts and provision of newsworthy information to national public and, where possible, donors.  Organization of roundtable discussions, press conferences, briefing sessions, interviews, launches, etc.  Ensured access for journalists to subject matter experts.  Drafting/production of regular newsletter to donors.  Preparation of donor reports, civic education and community awareness where appropriate to support projects.

Public Information  Effective responses to inquiries for public information materials

  • Minimum 5 years of professional experience at national or international level in public relations, communications or advocacy for candidates with Master Degree; and 7 years for candidates with Bachelor Degree;
  • At least 5 years of professional work experience at the national and/or international level in public relation, or communication or marketing or other relevant programmes; experience with social marketing is an asset, as is experience working in the UN or other international development organization;
  • Experience in managing media and campaign;
  • Strong knowledge and experience in developing social marketing strategy and public campaign materials.
  • Excellent analytical skill and advance computer skills required.
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines

The position will be based in Jakarta, the capital of Indonesia, where basic living needs, including accommodation, banking facilities, medical facilities and telecommunications/internet services are readily available. The city has several International schools, big shopping centers, restaurants, sports and leisure facilities. All staple foods can be found in the markets. Many imported goods are available in Jakarta and other places throughout Indonesia. The most used means of transportation are taxi or local bus. Traffic can be extremely congested, however the new MRT subway system has improved circulation in central Jakarta. Mobile phone is the most dependable tool to be in-touch with colleagues and friends. Internet service is readily available and affordable at most apartment complexes. ATMs are everywhere in Indonesia and Western cards can usually be used to withdraw Indonesian Rupiah.

We encourage you to visit web page for information on housing in Jakarta. The web page offers information on the different neighborhoods, detailing which ones are close to schools, to the business center, and what is characteristic of each one. The information on the web page is thoroughly researched and rather detailed.

Please refer to the overall cost of living in Indonesia here:

UN Volunteer allowances and entitlements:

-International UN Volunteer Specialist receives approximately USD 2,258.93 as Monthly Living Allowance. -Family allowance is provided for a primary family unit (spouse and children) - USD 250 for 1; USD 450 for 2 or more. -Provided with assignment travel and entry lumpsum. -Enrolled in health, life, disability insurance. -Applicable dependents (primary family unit, up to 3) are eligible for health insurance, if they join in the duty station. -Entitled to annual leave, 2.5 days per month. -Provided with exit lumpsum to support transition at the end of assignment.

For more information about UNV Conditions of Service and Entitlements, please refer to the following:

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