Learning & Development Course Administrator (French Speaker)
Ensure smooth administration and logistics of all learning activities.
Overview
Ensure smooth administration and logistics of all learning activities.
You have:
- Bachelor’s Degree from a recognized university or equivalent experience.
- Minimum 5 years professional experience in an administrative or assistant role.
- Fluent command in both written and spoken French (B1 Level or Higher) is a requirement.
- Good knowledge of information systems, event organisation, finance and administration.
- Knowledge of digital learning tools is an asset.
Contract
This is a Fixed Term contract. More about Fixed Term contracts.
What we do
The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Purpose
The Learning and Development Course Administrator ensures that the administration and logistics for all learning activities run smoothly. They provide all aspects of administrative, logistical and organizational support. They also support the trainers in the online facilitation and ensure the digital learning management for each course.
Accountabilities & Functional responsibilities
• Participates in establishing the yearly course planner, in coordination with course facilitators; • Provides efficient and timely technical and administrative support to course participants and deliverers; • Manages the administrative support to ensure that courses run smoothly; • Ensures the smooth running of events with the focus on the participant experience; • Using the Learning Management System, registers participants, animates the forum and sends assessment questionnaires to session participants; • Work with the trainer to co-facilitate the digital learning support offer to participants for each programme; • After the end of the course, processes invoice and conducts data validation and breakdown; records course completion for each participant and develops statistical information; • When applicable, contacts external providers (consultants, etc.) and provides timely administrative and logistic support to participants; • Maintains a coherent archiving system in collaboration with the Information Management Unit. Stores, maintains, retrieves, and supplies information using both computerized and manual-based systems for all courses.
Professional Experience required
• Bachelor’s Degree from a recognized university or equivalent experience; • Minimum 5 years professional experience in an administrative or assistant role; • Fluent command in both written and spoken French (B1 Level or Higher) is a requirement; • Good knowledge of information systems, event organisation, finance and administration; • Knowledge of digital learning tools is an asset.
What we offer
• Diverse and humanitarian-minded workforce; • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide; • Training opportunities; • Flexible work schedule.
Additional information
• Location: Nairobi – Kenya (Kenyan National Position) • Type of contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance) • Application deadline: 06th April 2025
ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates, and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, they must report to ICRC HR Department through the recruitment contact.
In processing your personal data for recruitment purposes, we follow the information notice as explained HERE.
Our Values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Potential interview questions
| Can you describe your experience with managing learning programs and what tools you've used? | This question explores your relevant experience and tools you've utilized in learning management. | Discuss your previous roles, specific tools, and how you adapted them to enhance learning programs. |
| How do you handle feedback from course participants to improve future learning experiences? | The interviewer wants to understand your approach to participant feedback and continuous improvement. | Pro members can see the explanation. |
| Can you give an example of a successful event you organized? What challenges did you face? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to ensure effective communication with trainers and participants? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time you had to coordinate with external providers. How did you ensure their involvement was smooth? | Pro members can see the explanation. | Pro members can see the explanation. |