IT Specialist

The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that leads international efforts to defeat hunger. Our goal is to achieve food security for all and make sure that people have regular access to enough high-quality food to lead active, healthy lives.

IT Specialist will be assigned in Astana, Kazakhstan and will provide IT support to the FAO Partnership and Liaison Office in the Republic of Kazakhstan.

UN Volunteer will:

• Provide IT assistance to staff and visitors for organizational related issues;
• Perform any other duty assigned by the regional ISD related with the IT Services;
• Stay committed and ready to take-up any assignment given by supervisor and senior management (FAOR/AFAOR); Bare the responsibility for maintenance of IT equipment, hardware and software systems, LAN points, Network services in FAO Representation Office; Participate in UN ICT Task Force team; Install and configure new hardware and software on the office PCs; Arrange for repair of IT equipment; Maintain confidentiality with regard to the information being processed, stored or accessed; Provide support in preparation of technical specifications for office and IT equipment; Provide other IT services during the meetings and workshops and other duties as required.

a) User support  Assist in the presentation of display materials and Video Conferencing events;  Provide orientation to New Users on the IT rules and regulations, in particular related to equipment, printers, scanners, and IT security matters;  Provide instructions to users on existing technology and potential use (One drive for Business, Team-works, MSOffice, Intranet, Skype for Business, etc.);  Provide instruction to users on guidelines, policies, and standards.  Receive, log and monitor requests related to IT matter, in the Service Desk LANDesk system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and resolution. Provide support to missions from Regional Office, HQs, or internal missions within the Decentralized Office.

a) Network and connectivity  Assist to develop an adaptable and effective office network infrastructure (LAN and WAN) and the respective office connectivity contract;  Maintain maintain the office technology maps up to date, the architecture and technical specification of the network infrastructure (LAN and WAN);  Ensure security of the network by following security policies and report problems when they are detected.

b) IT Equipment  Keep track of IT assets and maintain the local office IT inventory list up-to-date;  Monitor IT equipment expiry dates on a monthly basis and take upgrading/replacing measures in time;  In case of equipment to be granted to external organizations, follow the MS502 procedures and inform the ISD accordingly;  Assist to assign new equipment and update the IT equipment inventory list on the regional assets record on regular basis.

c) Corporate and non-corporate software  Ensure that all the official equipment (desktop and laptop) in the office are up to date in terms of the corporate policy and requirements;  Inform users that all the non-official equipment cannot connect to the corporate network or using corporate services, except Wi-Fi public internet connectivity;  For all non-corporate software follow the clearance process and ensure that no non-corporate software is installed in FAO equipment without official clearance;  Ensure security and privacy of user identity (user credentials) and data managed by the user, following the relevant corporate policies.

d) Troubleshooting:  Support the corporate IT Services according to the current policies and regulations, ensuring the timely provision of the Post Incident Report (PIR) to the regional ISD;  Troubleshoot requests related to IT hardware, software and services issues, reporting and recording accordingly in the corporate Service Management system;  Fulfill requests the SLAs, and when this is not possible to escalate the issue to the regional ISD;  Manage all troubleshooting through helpdesk, prepare proper logs and keep records of completed tasks on the helpdesk ticketing tracking system.

e) Planning and proactive work  Support regional ISD providing all the needed assistance in terms of the ABC categories timely (IT Management and Support matters);  Identify the future needs in the office in terms of equipment, connectivity and moves, timely informing the ISD;  Perform a simulation of the Disaster and Incident recovery plan, reporting to the regional ISD about the planning, execution, lesson learnt and proposed improvements;  Be aware of all the IT Division policies and ensure to follow them accordingly.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

relevant area; - Diploma from a recognized university (IT, engineering, database); - The IT Specialist should be experienced in support Microsoft products. - Must have a strong familiarity with PC hardware, software and peripherals in a Windows NT environment. - Experience with LINEX. Individual must be a self-starter. Must possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a team environment. - Working knowledge of English, Russian and Kazakh languages - Networking and IT Equipment support experience; - Experience in MS O365 platform support; - Hands on experience in Microsoft O365, systems installation and configuration; - Strong understanding of desktop and laptop hardware set-up and configuration; - Good communication skills;

As of October 2023, national Community Part-Time UN Volunteers receive USD 193/month as their Volunteer Living Allowance. Other benefits include:

1. Pre-assignment Entry lump sum - USD 50 (one time payment)

2. During assignment Volunteer living allowance - USD 193.38 (as mentioned above) Learning - Access to UNV's learning and career development resources Annual leave - 2.5 days per month Insurance - Comprehensive coverage for health, life and malicious acts for the UN Volunteer only.

The above summary is provided as information only and is subject to change. For further information on the full range of entitlements and eligibility criteria, please read the UN Volunteer Conditions of Service