IT Operations Officer - NOB - Fixed-Term - Antananarivo

IT & Telecom

Position open only to staff of the

United Nations in Madagascar

Position Title

IT Operations Officer

Grade

NOB

Contract Type

Fixed-Term

Duration

One year (renewable)

Unit

IT

Duty Station

Antananarivo

Opening date

Le 04 juin 2024

Closing date

Le 17 juin 2024

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply without regard to race, color, national origin, ethnic or social origin, genetic information, sex, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

The United Nations World Food Programme is the world's largest humanitarian agency fighting global hunger. WFP's mission is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works around the world to ensure that no child goes to bed hungry and that the poorest and most vulnerable, especially women and children, can access the nutritious food they need.

WFP'S MANDATE AND INTERVENTIONS IN MADAGASCAR

In Madagascar, WFP is supporting the government's efforts through an assistance strategy to respond to the humanitarian emergency, strengthen community resilience and support sustainable development efforts. In collaboration with government agencies, non-governmental organizations (NGOs) and UN system partners, WFP, organizes cash or in-kind transfers to meet the food needs of families affected by climatic hazards, provides school meals that promote access to education for girls and boys, supports the prevention and treatment of malnutrition, and provides technical and financial support to groups of small agricultural producers to improve their production and access to the market.

WFP also provides the air transport service, ensuring safe, reliable and cost-effective transport for humanitarian and development actors to other parts of Madagascar.

ORGANISATIONAL CONTEXT:

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ), and typically report to a more senior Information Technology (IT) Officer, Regional/Country Director or the designate.

Job holders operate with minimal supervision, and provide guidance to junior staff to ensure that objectives are achieved. They are responsible for a broad range of daily activities, analytical work and deliver technical support by modifying existing systems, and resolving straightforward issues/problems. They also develop and/or support the usage of systems and applications, data and databases.

JOB PURPOSE:

To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
2. Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
4. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
5. Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
6. Maintain and develop technical expertise and understanding of industry developments.
7. Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
8. Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
9. Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
10. Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
11. Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
13. Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
14. Other as required.

OTHER SPECIFIC JOB REQUIREMENTS (details to be determined by Post Managers):

This section is optional to describe other duties, skills & knowledge required for the specific job.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

Leads by Example with Integrity

Upholds WFP values, principles, and standards

Demonstrates and encourages others to uphold the WFP values, principles and standards

Respects others and values diversity

Values diversity using respectful and inclusive language, and encourages others to do the same

Stays focused and calm under pressure

Stays focused and calm when under pressure, encourages others to do the same, and offers guidance and support to manage

difficult situations

Demonstrates humility and a willingness to learn

Demonstrates humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop

Drives Results and Delivers on

Commitments

Delivers results for maximum impact

Identifies and aligns objectives to the required outcomes, holding self and/or others accountable for the delivery of results for maximum impact

Delegates appropriately

Delegates responsibly and provides appropriate support empowering others to deliver results

Adapts readily to change

Responds readily to change in different contexts and adapts accordingly

Fosters Inclusive and Collaborative

Is inclusive and collaborative

Promotes inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues

Gives timely and constructive feedback

Supports development for others by giving timely and constructive feedback

Builds and shares new perspectives

Seeks out, trusts and listens attentively to diverse views to capture, learn, build and share new perspectives

Applies Strategic

Thinking

Communicates and

fulfils WFP’s vision

Communicates and

fulfils WFP’s vision and operational outcomes to deliver meaningful solutions

Embraces curiosity and new ways of doing things

Demonstrates

curiosity, designs and implements new ways of doing things when relevant

Analyses and evaluates data

Gathers data and

different perspectives, shares knowledge and uses evidence to inform decision making

Considers the impact of decisions

Implements decisions, considering the risks and implications of actions for teams, projects and other

initiatives

Builds and

Maintains

Sustainable

Partnerships

Builds partnerships

Initiates and builds partnerships by identifying and promoting opportunities for mutual areas of interest and benefit

Collaborates to deliver common objectives

Collaborates with partners to deliver common objectives by sharing information and cocreating innovative solutions with beneficiaries when appropriate

FUNCTIONAL CAPABILITIES:

Capability Name

Description of the behaviour expected for the proficiency level

Governance, Strategy and

Architecture

Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.

Change Implementation, Project

Management, Planning and

Optimization

Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

Technical Expertise

Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.

Service Management

Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components.

Client Management

Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.

Procurement and Contract

Management

Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has coordinated and managed small or medium projects at field Office.
• Has assisted in change management procedures, activities and processes at field Office.
• Has assisted in establishing standards and protocols for service excellence within own domain at field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has proven experience analyzing service management results and developing service enhancement recommendations.
• Has keen ground-level experience implementing IT and telecoms systems in emergencies.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

Experience:

Advanced university degree in Computer Science or other relevant field, or First University degree with 5 years of related work experience or trainings/courses.

At least 3 years of working experience in the related field

Language:

Fluency (level C) in English language and the duty station’s language, if different.

DEADLINE FOR SUBMISSION OF APPLICATIONS: JUNE 17, 2024

QUALIFIED FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

WFP has a zero-tolerance approach to behaviors such as fraud, sexual exploitation and abuse, sexual harassment, abuse of power and discrimination. All selected candidates will be required to adhere to WFP's standards of conduct and will therefore be subject to rigorous background checks either internally or by the intermediary of third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may result in disqualification or dismissal.

WFP will not seek payment at any stage of the recruitment process, including at the offer stage.

Apply now

Added 1 month ago - Updated 18 days ago - Source: wfp.org