IT Operations Associate |G6|, Mazar

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is well known for its ability to deliver food assistance rapidly to people in need. To continue responding effectively to challenging contexts while also contributing to longer-term efforts to end hunger, WFP’s Strategic Plan focuses on better understanding of national food and nutrition security challenges and reshaping its engagement through support to national safety nets and social protection systems, to help host governments with their hunger-fighting strategies. For more information, see wfp.org

ORGANIZATIONAL CONTEXT

This position is based in WFP Mazar Field Office. The Job holder directly reports to a Head of Field Office under the technical supervision of Head of ICT Unit in Country Office. The job holder is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holder is expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

• Assist primary and initial deployment of new ICT infrastructure at office including installing, configure and maintenance of over 10 servers, Cisco switches, Firewalls, Access points, VSAT, PABX and P2P links.
• Ensure all System backups and data security/privacy through collection and analysis of accurate reports on ICT activities, investments and deployment, manage WFP corporate standard applications including, but not limited to support of Office 365, Glass, Teamwork, ITS (Invoice Tracking System), WFP Box in accordance with WFP ICT policy.
• Effectively manage WFP LAN, WAN, P2P equipment on daily bases and provide on time support to around 30 end users.
• Prepare, contribute and draft ICT documentation including but not limited to APP (Annual Performance Plan), DRP, SOPs, MoUs, NFRs, System manuals and directives.
• Make sure that staff have access to the required ICT services and products both on Intranet and Internet 24/7.
• Manage and coordinate a team of ICT support staff (Radio Operator and Electrician/Generator Mechanic) including capacity building and performance appraisal (PACE/PAR), to ensure that individual and team objectives are met.
• Coordination within unit and at Inter agency level in order to align activities and maximise possibilities of inter-agency collaboration in the field of ICT and Telecom.
• Make sure that ICT policies, procedures, systems and tools are correctly applied to assist WFP staff (and other UN agencies when needed) in conducting their work.
• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure that ICT infrastrucure is running effectively and effeciantly.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend ICT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard ICT questions are answered and accurate information is provided to staff as per WFP ICT policies.
• Provide standard technical training to end users of commonly used and new coming technology and systems, in order to assist WFP staff (other UN staff if needed) in conducting their work.
• Provide techncial and operational support to CP and programme team, in order to effectively operationalize the WFP SCOPE (Beneficiearies management system) in the relavent area.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of ICT services provided.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Assist in the release of IT systems and provide early life support in order to prepare for and enable proper use of the IT solution.
• Manage, follow up and coordinate ICT and SCOPE inventries togather with property management team.

STANDARD MINIMUM QUALIFICATIONS

Education:

• University Degree in Information Technology, Telecom or other related fields
• CCNA and MCITP certifications are required.
• CCNP, MCSA 2016 & VMWare Certification will be an advantage.
• DBA (Database Administration) certification will be an advantage.

Experience: Minimum 5 years of progresively responsible relevant work experience.

Language: Fluency (level C) in English language and fluency in Pashto or Dari, preferably in both.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has successfully performed installation and testing of new hardware for improving or upgrading system performance, such as servers, VSAT, Firewall, Switches & Access points.
• Has proven experience of analysing server management, complex network management, IT and Telecom system management in emergencies.
• Have experience in VSAT setup, configuration and management of GVF (Global VSAT Form). Certification will be an advantage.
• Proven knowledge and experience of Server Services management (AD, DNS, DHCP, NTP, RODC, FTP and Microsoft Office 365) and proven experience in ESXI and VMware and certification will be advantage.
• Contribute to installation, configuration and customization of IT systems, as well as integration and immigration of data between systems ensuring compliance with WFP’s IT standards, guidelines and procedures.

FUNCTIONAL CAPABILITIES AND COMPETENCIES:

• Service Management
• Technical Expertise
• Client Management
• Procurement and Contract management
• Teamwork

TERMS AND CONDITIONS

Position Title: IT Operations Associate

Grade: General Service- Level 6 (GS6)

Contract: Fixed-Term (FT) - One-year renewable

Duty Station/travel: Mazar Field Office with travel inside Afghanistan

Salary:

Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

Annual leave: 30 working days per annum

WFP Work Envirionment

WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.

DEADLINE FOR APPLICATIONS

Wednesday, 21 July 2021

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Female applicants and individuals with disabilities are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.