IT Operations Associate - Fixed Term, G6 - Based in Jigjiga Area Office

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

Job Title: IT Operation Associate

Contract Type: Fixed Term, G6

NO. of position: One

Duty Station: Jigjiga Area Office

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

This job is based in WFP Jigjiga Area Office, and job holders typically report to Senior IT Associate, Head of IT or the designate. At this level work is carried out under minimum supervision. Job holders are expected to produce organised and accurate technical work and reports. They may provide guidance on standard practices to other staff and counterparts in their area of work.

KEY ACCOUNTABILITIES (not all-inclusive)

• Support the budgeting, planning and deployment of information technology, telecommunications and electrical systems that are aligned with business needs, in accordance with WFP corporate standards. • Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues and supporting users to get maximum benefits from them. • Coordinate, Manage, monitor and support Jijiga AO and offices under Jijiga Area office as second level support and carry out system and hardware maintenance tasks, such as running a complex network. • Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. • Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required. • Provide data and documentation to support the procurement of TC/IT/Electrical equipment and services at and in line with WFP rules and regulations. • Collate data and contribute to the preparation of accurate reports on IT/TC/Electrical investments and costs, providing information to inform decision-making by stakeholders. • Provide standard technical training to end users of commonly used technology and systems, to assist WFP staff in conducting their work. • Develop technical skills and knowledge and build awareness of industry developments. • Respond to queries from users, understanding and resolving issues, providing advice, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them. • Guide junior staff, acting as a point of referral and supporting them with analysis and queries. • Support the capability building of staff through the organisation and/or review training programs aimed at developing skills/knowledge in IT, TC and Electrical. • Coordinate with other UN agencies to network, align activities and support possibilities of inter-agency collaboration in the field of IT, Telecommunications and electrical. • Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support. • Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products • Carry out any other duties assigned.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or another relevant field. A Master’s degree or higher in Computer Science or related is an added advantage. Experience; At least 7 or more years of experience in a related field. Trained on Microsoft Windows Server Operating System Platform; Cisco Certified (CCNA), Trained and Certified on Wireless Network infrastructure. Language: Fluency in oral and written communication in English (level C) and knowledge of local language is an added advantage.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience analysing service management results and development service enhancement recommendations. • Has participated in business process re-engineering efforts and identified service management improvements. • Has experience participating in country office procurement/budgeting process.

DEADLINE FOR APPLICATIONS

November 27, 2022

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.