IT Officer

Contract

This is a DRC - National contract. More about DRC - National contracts.

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our Community Centers.

About the job:

The IT Officer will be responsible for the day-to-day management of the IT infrastructure while supporting improvements in DRC’s IT sector. This includes assistance in providing technical support and planning support to future initiatives to increase the in-country capacity.

This role has a country focus and ensures compliance to DRC procedures and guidelines within DRC-Syria. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

Responsibilities:

• Planning, designing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications and domains.
• Monitor the internet connection and bandwidth ensuring that Service Level Agreements are adhered to.
• Safeguard DRC data by use of security policies and procedures and implement a backup and recovery procedure.
• Implement a capacity-building plan, including budget, in a participatory way, which should include various methodologies, including mentoring, training, and advice.
• Monitor, plan, and coordinate the distribution of client/server software and service packs.
• Perform preventive maintenance service on the IT equipment on a scheduled basis.
• Perform general repairs on some IT equipment and peripherals.
• Make recommendations for new equipment and services to purchase and work with various vendors for procurement liaising with the procurement and logistics manager.
• Assist in the organization and inventory of all hardware and software resources.
• Provide support to staff in all field offices in relation to the Internet.
• Travel to Field Offices and provide IT-related support.
• Create and maintain good technical documentation.
• Advice on new technologies and draw plans for implementation.

Experience:

• 2 years of experience in similar positions.
• Advanced English proficiency.
• Fluency in Arabic.

Education

• University or professional degree in information technology, computer systems, or a related field.

Languages

• English – Advanced proficiency
• Arabic – Fluent

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: 31 December 2024 (Extension based on performance and funds)

Level: Non-Management H1

Location: Damascus

Expected Start date: ASAP

Application process

Interested? Then apply for this position by clicking here: IT Officer - Application Form (hr-manager.net)

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Applications close 30 May 2024

Applications will be reviewed on a rolling basis. DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate.

Need further information?

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website www.drc.org