IT Operations Assistant SSA5

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WHY TO WORK AT WFP?

Join us to make a difference!

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done

JOB PURPOSE

Under direct supervision of the Head of ICT Unit, the IT Operations Assistant will be a critical team member supporting the Jordan CO Local Area Network (LAN) and the WFP Wide Area Network (WAN) and other ICT Services. The person will be responsible for managing core network infrastructure, implementation of new architectures for both LAN and WAN as well planning for network changes. She/He will also perform monitoring and prepare technical reports for team.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Undertake monitoring of IT requests using the corporate Global Service Management Tool including responding to a variety of queries about technology and systems to assist WFP Staff to deliver their services. 2. To troubleshoot, interpret problems and provide technical service support for hardware, software, and systems. To also install, modify, clean, and repair computer software. Communicate with users and follow-up on all open and pending tickets. Escalate tickets to various technical groups where necessary. 3. Support the maintenance and upgrade of JO CO Audio video conferencing infrastructure. 4. Implementation and maintenance of Secure VOIP Deployment in Office and provided seamless support afterwards for all request/issues related to VOIP Service. 5. Carry out monitoring of data center devices with the monitoring tool WhatsUp Gold. 6. Work closely with IT security teams for guidance and support for prevention and mitigation of threats and abuses on the WFP core network. 7. Assist the team to the registration of ISP Links, contracts in WFP corporate platform 8. Support the senior team members in maintaining the VSAT Infrastructure at CO. 9. Fine-tune the current infrastructure to optimize network performance over the WAN/LAN. 10. Rollout new network devices by setting-up and deploying the hardware, providing support, access to systems, explaining the network hardware in use etc. 11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services. 12. Identify patterns and major incidents, reporting those to the supervisor. 13. Ensure information is up to date and accurate within inventories, databases, websites and archives in order to support senior officers in managing these systems. 14. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. 15. Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in Information Technology is desirable. University degree in IT or related disciplines with Cisco CCNP and Fortinet NSE 4 certification is an asset.

Experience: At least five years of post-qualification experience in a similar position in a large Organization.

Language: Fluency in oral and written English and Arabic is required

TECHNICAL SKILLS

Strong interpersonal skills: Excellent communication and collaboration skills and ability to work in multicultural contexts. Experience supporting: MS Active Directory; MS Office 365; MS Windows OS (Computer and Servers); MS Enterprise Mobility and Security. Has worked with head of units in defining requirements for Technology. Experience working in ITIL and Agile driven Organisations. Experience supporting: DNS, DHCP. Firewalls’/SDWAN configuration. Switching and Routing based on various CISCO platforms. Network access control (Cisco ISE) Network Monitoring such as Nagios, WhatsUpGold, IP Monitor etc. VoIP – Cisco Unified, Poly, Unified communication

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

TERMS AND CONDITIONS

Applications must be submitted online through WFP e-Recruitment System

• Internal WFP staff can access the VA through the internal WFP CAREER page via the link: http://newgo.wfp.org/services/e-recruitment
• External applicants are kindly requested to follow the link: http://www1.wfp.org/careers/job-openings

Make sure that you answer all mandatory questions accurately and to attach your updated CV in English.

• Join WFP to be part of saving lives and changing lives: https://www.youtube.com/watch?v=N4rFCbNDXiw&feature=youtu.behttp://ar.wfp.org/videos/recruitment-video-ar

Only short-listed candidates will be contacted.

DEADLINE FOR APPLICATIONS

16 April 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.