IT Operations Assistant (SCOPE) - SC5 - Multiple Positions

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food-insecure Afghans, including women and children, and families affected by conflict and natural disasters. In the approved Country Strategic Plan (2018-2022), WFP Afghanistan is well placed to provide comprehensive support to the country in achieving Zero Hunger by 2030 via its six closely interrelated outcomes, which range from emergency response to livelihoods creation, as well as nutrition Programmes based on a life-cycle approach, and the strengthening of national food systems.

The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. We are the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

ORGANIZATIONAL CONTEXT

At this level, the job holders typically have dependent responsibilities. They report to the Head of the Unit, Information Technology Officer, or the designate. At this level, work is carried out under the direct supervision of more senior staff. Job holders work in a team and are expected to produce organized and accurate technical work. The purpose of these job holders is to perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors operate or coordinate and assist others in operating computer hardware, software, and peripherals to achieve desired results.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

- Provide WFP ICT standard software and hardware on time supports and services for 268 users. - Assist in the initial deployment of new IT infrastructure at new premises. - Effectively manage IT ServiceDesk and IT ticketing system daily for efficient and on-time support provided to the users. - Actively participate in daily, weekly and external meetings and reflect the ICT point of view. - Actively participate in ICT daily activities, i.e. LAN, WAN, Telecomms and PABX. - Provide report to Property Officer for all incoming and outgoing equipment from/to of ICT stock and keep the ICT IN/OUT Log Book up to date for ICT own record. - Carry-out system and equipment maintenance tasks, such as: System backup, System Protection and System Security. - Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff. - Respond to any technical and operational level queries and provide support accordingly. - Provision of support to field offices’ ICT colleagues for SCOPE implementation and operationalization. - Work positively, cooperatively and respectfully as a member of the ICT unit with other users. - Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems. - With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content to contribute to the availability of information about services and products. - Follow set emergency response processes and procedures as required to provide support in Enabling emergency food assistance needs to be met. - Handle/manage small/medium projects under tight deadlines.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Language: Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) in Dari and Pashto is required.

General Service (Field): Fluency in both oral and written communication in English, Dari and Pashto.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

- Has successfully performed the installation or testing of new hardware for improving or upgrading system performance, such as servers, Switches & Access points. - Limited knowledge and experience of Server Services management (AD, DNS, DHCP, RODC, FTP and Microsoft Office 365).

TERMS AND CONDITIONS

Position Title: IT Operations Assistant (SCOPE) Grade: SC5 Contract: Service Contract Duty Stations: Kabul, Mazar, Faizabad, Herat, Kandahar, Jalalabad.

Number of Positions: 7 (Seven) Salary: Competitive remuneration package Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

WFP Work Envirionment WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.

DEADLINE FOR APPLICATIONS

2nd December 2021

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Female applicants and qualified applicants with disabilities are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.