IT Operations Assistant, SC5 (12 Months): RE-ADVERTISED

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall guidance of the Head of Office and direct supervision of the Head of IT, the IT Operations Assistant, will be responsible for the following:

1. Participate in the implementation and operations of SCOPE/DAS in the region, ensuring IT involvement in all aspects of beneficiary ID and transfer management.
2. Participate in the CO-led assessments and provide inputs from the IT perspective.
3. Carry out IT system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
4. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
5. Respond to a variety of queries about technology and systems to assist WFP staff to deliver their services.
6. Provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
7. Install, operate, and maintain basic telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
8. Suggest improvements to methods and processes to support the continuous improvement of IT services.
9. Follow established emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
10. Receive, inspect and record all incoming and existing assets and report discrepancies in IT materials inventory to ensure materials are effectively tracked.
11. Ensure information is up to date and accurate within inventories, databases, websites, and archives.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems. Change Implementation, Project management, Planning and Optimization Basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyse customer's technical issues and offer value adding advice and/or solutions. Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions. Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. Emergency Preparedness and Contingency Planning Identifies the country context of ICT risks, participates in ICT emergency preparedness and response activities, to support WFP's response in emergencies.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
• Experience in collaborating with different humanitarian actors or different service providers to design payment mechanisms and instruments to coordinate the delivery of assistance in humanitarian contexts.
• Knowledge of and hands-on experience in cash-based transfers (CBT) programming in humanitarian contexts; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts.
• Ability to engage with and support partners; Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests.
• Possession of a combination of broad IT experience and business skills.
• Has experience resolving level 1 and some limited level 2 IT issues.
• Excellent customer service and communication skills.
• Good interpersonal, inter-cultural competencies and team player.
• Basic experience in service management principles and standards.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of Secondary School education (12 years of schooling - O'level). A post-secondary education certificate in a related functional area is desirable.

Experience: At least five (5) years or more in a similar function of demonstrated applied skill in the line of work.

Language: Fluency in oral and written English and Siswati.

REMUNERATION

Monthly salary range: SZL16,462 - SZL23,048

TERMS AND CONDITIONS

• This position is for Swazi nationals only.
• Qualified female candidates are encouraged to apply.
• Only short-listed candidates will be contacted.
• WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

DEADLINE FOR APPLICATIONS

18 February 2024

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.