IT Operations Assistant G5, Dushanbe

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WFP highly encourages qualified female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT WFP

Job Title: Re-Advertised: IT Operations Assistant

Grade: G5

Type of contract: Fixed Term

Duration: 1 year

Duty Station: Dushanbe, Tajikistan

Vacancy Number: 829442

Date of Publication: Tuesday 21st November , 2023

Deadline of Application: Tuesday 5th December, 2023

This vacancy announcement is for Nationals of Tajikistan.

WFP offers a competitive benefits package including tax free salary, pension, 30 days of annual leave balance plus a medical insurance and other benefits you may be entitled.

ORGANIZATIONAL CONTEXT

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of IT Operations Associate, the incumbent will deliver technical support, system and data maintenance across a range of areas and to contribute to the effective delivery of IT services in Tajikistan Country Office.

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Respond to a variety of queries about technology and systems to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. Program VHF Radios and provide basic training to users.
• Participate in Performing routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Participate in Installing, operating, and maintaining telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation to ensure staff have access to required information about IT services and products.
• Perform other IT related duties as may be assigned by TEC Team leader.

STANDARD MINIMUM QUALIFICATIONS

EDUCATION: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

LANGUAGE: Fluency in both oral and written communication in English, Tajik and Russian

KNOWLEDGE& SKILLS:

• At least 5 years of work experience in IT client support (helpdesk) field, IT service operations, or software and hardware maintenance.
• Experience in resolving more complex technical issues.
• Experience with application of client services standards to resolve or escalate clients' service problem.

All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:

• Leading by example with integrity,
• Driving results and delivering on commitments,
• Fostering inclusive and collaborative teamwork,
• Applying strategic thinking,
• Building and maintaining sustainable partnerships.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). **Only short-listed candidates will be contacted.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Request for Disability related Reasonable Accommodations:

It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: [email protected], cc’ing [email protected]. A member of the reasonable accommodation team will contact you to confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.