IT Officer (Collaboration)

Contract

This is a NO-A contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 1 years of experience, depending on education. More about NO-A contracts.

OBJECTIVES OF THE PROGRAMME

1. Design, implement and manage computer-based applications including health information systems, database management, health on the internet, at the regional office and country offices and member states including human resources development, provision of ICT infrastructure, needs assessment, networking and resources sharing and application management and engineering.

2. Coordinate the design, development and formulation of policies and work of the regional office for application of information technology in healthcare delivery.

3. Advise, as principal adviser, the senior management on ICT regional strategy.

4. Design and implement policies and plan of action for improving the technology infrastructure in the Regional Office and country offices

DESCRIPTION OF DUTIES

1. Participate in the development and implementation of the technical infrastructure and physical design of the voice and video networks in the Regional Office and its country offices, analyses the existing voice and video networks and recommends solutions.

2. Provide technical input on the design / engineering /project leadership on new / upgraded voice, video and collaboration projects.

3. Perform Administration and Deployment of the Regional Office and its country offices CUCM, integrated IPT infrastructure, gateway routers, instant messaging / Presence, collaboration applications and videoconferencing. Maintain and administer the UCCE cluster.

4. Perform regular check-up, monitoring and reporting on the status of the voice and video systems and services in both the Regional Office and its country offices.

5. Provide the bill of material for collaboration solutions needed/requested for the Regional Office and Country Offices, as well as respond to RFPs (request for proposal).

6. Ensure effective coordination with other network administrators as well as the telecommunication & information technology companies in order to ensure a successful implementation of the new interactive projects and upgrade. Enhance the performance and quality of the services provided by the Business Technology Solutions unit.

7. Administer and support a variety of collaboration Solutions both On-Premises and in the Cloud using various technologies such as Cisco, Polycom, ZOOM, WebEx and Microsoft Teams.

8. Recommend plan of actions for improving the technology infrastructure and the usage in the Regional Office and Country Offices.

9. Coordinate with WHO/HQ and other Regional Offices the deployment of new or upgraded global solutions for voice and video services as a part of the WHO voice network improvement strategy.

10. . Provide a second level support to the VC &collaboration team, troubleshoot videoconference configuration, collaboration applications, virtual meetings and conferencing quality issues.

11. Provide cross-training for new and existing technologies as well as conduct training to the country offices technical support on the maintenance and troubleshooting of voice, video and collaboration applications and systems to be responsible for the first level support in his country office.

12. Responsible for the design and supervision of the implementation of the small/big conference rooms and SHOC room layout and technologies of the WHO Regional Office for the Eastern Mediterranean and its country offices.

REQUIRED QUALIFICATIONS

Education

Essential: University degree in electronics, communications engineering or related sciences. Desirable: CCNA Certification; Prince II; ITIL Certification.

Experience

Essential: Minimum of one year of relevant experience in the information technology and telecommunication field specifically including experience in collaboration services administration and maintenance. Practical experience in voice network administration including Cisco Call manager and CISCO routers.

Desirable: Practical experience in large scale projects covering system analysis, design and configuring for telecom systems.

Skills

• Excellent knowledge of IP telephony solutions.

• Excellent knowledge in converged voice and data networks.

• Specialist knowledge/certification in CISCO routing.

• Excellent knowledge of video conference end point configuration and collaboration applications.

• Very good skills in coordinating large scale virtual meetings and conferencing events.

WHO Competencies

Enhanced WHO Global Competency Model:

https://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Arabic. Desirable:

REMUNERATION

Remuneration comprises an annual base salary starting at EGP 462,732 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application**, please ensure that**: 1 -Your profile on Stellis is properly completed and updated; 2- All required details regarding your qualifications, education, training and experience are provided under relevant sections; 3- Your experience records are properly entered with elaboration on tasks performed at the time.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.