IT Officer

Contract

This is a DRC - National contract. More about DRC - National contracts.

WHO ARE WE?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, honesty, and transparency.

ABOUT THE JOB

To be responsible for set up, development, maintenance and update of the whole DRC IT infrastructure and network and related applications and services in DRC area Offices and field office in the West.

Responsibilities:

1. To be responsible for set up, development, maintenance and update of the whole DRC area and field offices buildings network, related applications, and services.

2. To take security procedure for the system’s files.

3. Troubleshooting systems and networks.

4. Diagnosing and solving hardware/software failures.

5. Focal point to Internet service provider to DRC all facilities

6. Solving problems regarding operating systems.

7. Replacing computer hardware as required

8. Providing supportive documentation; including procedural documentation.

9. Referring to diagrams and written instructions to repair a fault or set up a system.

10. Running network applications to support the system and users.

11. Supporting new applications

12. Setting up new users

13. Testing/evaluating new technology

14. Conducting electrical safety checks on computer equipment

15. Scheduled backups and device storage in addition to ensure the administration and safety of web-based cloud storage.

20. Plan site visits based on the need in coordination with SSTL.

21. DRC IT policy is updated and approved by CD, also ensure the all staff are following IT policy.

22. Performing any other task given by the supervisor.

Key Deliverables:

• Overall DRC-DDG Network Administrations of West Region.
• Data Protection and backup for DRC-DDG including field offices.
• Quality of service to all DRC-DDG Staff in the West.
• Ensuring that the DRC-DDG IT policy is practiced in the area and field offices.

We Offer:

• Contract length: till 31st of December 2023 with the possibility of extension.
• Band: NMH
• Designation of Duty Station: Area Office West -Herat.
• DRC has Flexible working hours for Females staff as per DRC Policy.
• 13th month’s salary Will be paid by end of each month with salary.
• Top-up credit card as per office regulations.
• 1+1 Health Insurance will be provided by DRC.
• Eid Bonus.
• DRC provide Transport allowance/ Transportation Facilities for female and people with disability.
• DRC Provides kindergarten/ Day Care allowance for max 2 children – Applicable for female mothers.
• Per diem allowance for employee and her Mahram - Applicable for female
• Salary and conditions will be in accordance with the DRC salary scale.

ABOUT YOU

To be successful in this role you must have:

Experience and technical competencies:

Experience and technical competencies:

• At least 4 years of work experience in the field of information technology/Network Administrations and helpdesk support.

Education/qualifications:

• Bachelor in computer science, MCP and CCNA.

Languages:

• Fluent spoken and written English
• Knowledge of Dari/Pashtu is an added advantage.

Application process:

Interested? Then apply for this position by clicking the Apply button below.

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.