IT Manager- Afghan Nationals Only
Manage IT operations and provide technical support to staff
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Overview
Manage IT operations and provide technical support to staff
You have:
- Bachelor of computer science, Information or relevant, plus minimum 5 years experience in relevant field
- A+ Certification and/or MCSE Certification preferred
- Proficiency in written and spoken English; Fluency in Dari and Pashtu languages
- Proficiency with Microsoft Server 2019 and Active Directory
- Strong technical writing/documentation skills
- Strong hardware deployment/repair skills
- Strong interpersonal, communication, and report-writing skills
- Flexibility and ability to work under pressure
- Adaptability for working in a multi-cultural environment
Job Description
General Duties
- Provide technical assistance from staff for all PC hardware, software, and associated peripherals. - Install and configure operating systems and IRC-approved software packages to the agreed standards of IRC global operations. - Maintain existing computer equipment to the agreed standards of IRC global operations by performing upgrades, new installations, and carrying out routine procedures. - Coordinate with Operations/HR team for creation and suspension of new user accounts/e-mail, and with Logistics team for allocation of IT-related assets. - Ensure that hardware inventory is being maintained (in cooperation with IRC global IT department) and track all equipment transfers. - Maintain the proper storage of inactive IT assets (computers, printers, UPSs, etc). - In consultation with IRC HQ, assist in procurements, including conducting needs assessments, - Perform and maintain operating systems and office application suites on all user workstations. Ensure that security updates are properly being applied and that workstations remain up-to-date. - Monitor workstation usage to ensure that users remain within the confines of the IRC Afghanistan Acceptable Usage Policy. - Conduct visits to field offices as needed to provide training to field office staff and maintain hardware checks on all IT-related assets. - Ensure that IRC staff remains in compliance with IRC Afghanistan Security Policies, IT Acceptable Usage Policy, and Mandatory Reporting Policy as it pertains to IT. - Submit regular progress reports to the ICT Coordinator - Participate and represent the IT department in any IRC Afghanistan Operations or Staff meetings - Attend and participate in training identified/organized by the supervisor. - Participate and represent IRC in any inter-agency IT-related meetings or seminars
Follow and adopt any new procedures/guidelines designated IT Coordinator/Global IT
- division - Assist in an IT capacity for any program-related duties as requested by your supervisors. This includes assistance in producing supplementary programs or visibility materials for various IRC programs.
Specific Duties:
- Regular IT training for all staff, - Field trip and provide IT training to staff - Maintenance of Solar power backup system for main and all field offices - Box cloud Data backup management - BVA/Integra ERP troubleshooting - Service Now Ticketing system management - Update IT Asset inventory database - Prepare PRs for all IT equipment - Prepare a Top-up card list for the staff - BVA Management - Sim Card Management - IT Documentation - IT Troubleshooting - Up to date IT equipment tracking sheet - Regular instruction to staff about overall usage of the IT equipment - Provide updated information to staff about overall IT Training - Any additional tasks assigned by the supervisor
Qualifications
- Bachelor of computer science, Information or relevant, plus minimum 5 years experience in relevant field - A+ Certification and/or MCSE Certification preferred - Proficiency in written and spoken English; Fluency in Dari and Pashtu languages - Proficiency with Microsoft Server 2019 and Active Directory - Strong technical writing/documentation skills - Strong hardware deployment/repair skills - Strong interpersonal, communication, and report-writing skills. - Flexibility and ability to work under pressure - Adaptability for working in a multi-cultural environment
Potential interview questions
| Describe a time you had to provide technical support to a colleague; what steps did you take? | This question assesses your problem-solving and communication skills in a technical context. | Outline the situation, your actions, and the outcome clearly. |
| How do you prioritize tasks when managing multiple IT requests? | This question evaluates your organizational and prioritization skills. | Pro members can see the explanation. |
| Can you explain how you stay updated with the latest IT trends and technologies? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to train non-technical staff on IT systems? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle disputes related to IT equipment usage with staff? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
rescue.org
