IT Consultant

Work Location Dakar

Expected duration It should be noted that this consultancy is to be filled for a period of 11 months with a possibility of further extension. Please note that the daily rate for Band A varies from CAD$ 186 to CAD$ 248.

Duties and Responsibilities THE ORGANIZATIONAL SETTING

The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate international organizations, regional civil aviation bodies, sub-regional bodies, UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO policies, decisions, Standards and Recommended Practices (SARPs) and air navigation plans. The Regional Office also provides technical guidance and assists States/Territories in their implementation activities. Within the office structure, the IT Consultant will report directly to the Administrative Officer. The role of the IT Assistant (regular post) remains the same and incumbent serves as the primary focal point on all IT matters and has full responsibility on all WACAF IT matters. In close collaboration with the IT Assistant, the IT Consultant will provide support and backstop the IT functions within the WACAF Office through maintenance and support of applications used locally, effective installation/configuration, operation and maintenance of hardware and software systems and related infrastructure. S/he will, when assigned, also serve as a focal point for the local support of corporate applications, such as the Enterprise Resource Planning System (Agresso), Share Point, document management system (M-Files) and maintenance of the WACAF Website.

DUTIES AND RESPONSIBILITIES

Function 1 (incl. Expected results) Maintain and enhance the IT systems of the Regional Office, achieving results such as:

• Provides support on VM ware and Desktop VDI Services.
• Keeps software distribution, scripting, testing and support services updated.
• Supports in executing beta testing, production and post-production rollout.
• Assists the Help Desk in 1st & 2nd level desktop troubleshooting.
• Keeps files (electronic and paper) and internal databases updated.

Function 2 (incl. Expected results) Maintain operations and provide user support, including system and data security, achieving results such as:

• Collects and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problems calls or service requests on initial contact according to guidelines.
• Schedules service requests and performs equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Provides support in diagnosis and resolving hardware, software, or connectivity problems with minimum delay.
• Provides step-by-step guidance to end-users on the use of standard systems.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalates problems to the ICT Associate in accordance with established procedure;

Function 3 (incl. Expected results) Ensure effective functioning of the hardware/Software/Server/peripheral of WACAF Office, achieving results such as:

• Supports in the Routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, and various security software.
• Performs monitoring of server systems.
• Provides 1st level support in the troubleshooting of server systems as directed and, If the problem persists, escalates to higher level in accordance with procedures.
• Responds to requests from user offices and support the deployment/configuration of systems so as to conform to infrastructure standards.
• Performs backups of servers following standard backup procedures as directed.
• Collects various statistics on the performance and reliability of server systems for pertinent reports.
• Stores and maintains the documentation of server systems, pertinent to operations and system administration. .

Function 4 (incl. Expected results) Other functions/duties, achieving results such as:

• Maintain and update ICAO’s WACAF website;
• Direct and monitor the work performed by external IT contractors;
• Perform other related duties as assigned.

Function 5 (incl. Expected results) - Performs other duties, as assigned

Qualifications/special skills Academic Qualifications:

High school diploma or equivalent, supplemented by formal specialization/training in computer science is a requirement. Bachelor in Computer Science or in a related field would be an asset.

Experience::

• Six years of progressively responsible experience in the field of IT systems, with a minimum of three years in an international or national government organization or large-scale private organization;
• Administration of data communications networks (Internet, Intranet, LAN, WLAN), including Windows server 2008 R2, VMware, HyperV, Windows 10 Enterprise, Microsoft 365;
• Essential knowledge of Check Point Endpoint Security, Remote Access VPN, Microsoft Office 2016, Skype for Business 2016;
• Experience in design/development/maintenance of websites (static and dynamic) and knowledge of SharePoint 2013, Dreamweaver;
• Experience in development/maintenance of databases, not involving complex programming;
• Experience in installation/operation/maintenance of computer equipment, including peripherals as well as software applications;

Skills: - Ability to interact with hot-line operators for remote troubleshooting and maintenance; - Understanding of secretarial duties; - Ability to train others in computer systems operations; - Ability to work independently, initiative, judgement, thoroughness, accuracy, creativity, discretion; - Ability to maintain harmonious working relationships in a multicultural environment.

Language:

Fluent reading, writing and speaking abilities in English and a working knowledge of a second language of the Organization (Arabic, Chinese, French, Russian, or Spanish) is desirable.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.